Leicester Parkway VWVC

[JOG]

OK, but specifically telling them you know the version numbers of the update may have got somewhere.

I hope you are pulling my leg as i don’t agree….there is only so much hand-holding to be done.

 

[DXX]

I hope you are pulling my leg as i don’t agree….there is only so much hand-holding to be done.

I tend to strongly agree, you pay a high rate to a specialist for them to do the thinking.
As for who’s who working as the specialist, yes they are only human but if they can’t take the heat make way for someone who can, you get paid to do a job, so do it.
Too much pussy footing around in the UK these days.

 

[T6ARF]

I’ve personally never had a good experience at Parkway Leicester. I wouldn’t ever take my van there even if you paid me. The last time I did take it there was for a warranty job, but never again! In my experience the incompetent service reception staff don’t seem to give a monkey’s about customer service and are quite rude.

 

[JOG]

I’ve personally never had a good experience at Parkway Leicester. I wouldn’t ever take my van there even if you paid me. The last time I did take it there was for a warranty job, but never again! In my experience the incompetent service reception staff don’t seem to give a monkey’s about customer service and are quite rude.

More “name and shame” like this is needed. I feel sorry for those who believe they are engaging “the experts” when they go to a stealer.

 

[T6ARF]

More “name and shame” like this is needed. I feel sorry for those who believe they are engaging “the experts” when they go to a stealer.

Totally agree. I’m lucky enough to have been going to a good old fashioned garage for a number of years where you can actually speak to the mechanic/owner of the garage. No bullshit, just the work and parts that are required and a personal touch too.

 

[Steve Hales]

If you knew your van had an outstanding update, with regards to software version.. why didn't you tell them when you booked it in, or dropped it off in the morning?
The sos warning could have happened at any point, so hardly caused by the dealer. Just bad timing, if nothing else!

Granted, its not the best with missing it needed an update, but they're only human? Surely..

I did tell them when I booked it in and this morning when dropping it off.
I can't be the only T6.1 that they have had in for the software update to the media unit? I had to show them a screen shot of a photo off this forum with the latest update on to prove a point and that's when they agreed and said they need to get a SD card with the update.

Regarding the SOS warning, I got the van in May 2020 and today when I start it in the VW carpark the error comes up.... That's not bad luck.

 

[DaveD]

If you knew your van had an outstanding update, with regards to software version.. why didn't you tell them when you booked it in, or dropped it off in the morning?
The sos warning could have happened at any point, so hardly caused by the dealer. Just bad timing, if nothing else!

Granted, its not the best with missing it needed an update, but they're only human? Surely..

Phil, sorry but it's a premium service we pay for, can't we expect at least a half competent service?

 

[JOG]

Phil, sorry but it's a premium service we pay for, can't we expect at least a half competent service?

Unfortunately, as demonstrated, expectations and reality frequently differ!

Totally agree. I’m lucky enough to have been going to a good old fashioned garage for a number of years where you can actually speak to the mechanic/owner of the garage. No bullshit, just the work and parts that are required and a personal touch too.

I wish I had one of those down my way! I can’t complain, a fellow forum member could point me at a stealer worth talking to.