so carrying on with this. . . .
The dealer said it failed. . . !!! WTH !
....
they said it had non standard suspension on it and the wrong wheels. !!
well i gota say i did chuckle. . .
.........................................
i explained the van was a Genuine VW T32 Sportline, with genuine Sportline Alloys and Genuine Sportline suspension (Eibach 40mm drop from standard)
i mentioned that it was even on the V5 document as a Sportline.
but apparently the VW system had the van down as a standard T32 Panel van.
+++++++++++++++++++++++++++
after a few coffees and phone calls we got to the bottom of it. . .
as we all know the SPORTLINE is UK Twist on a T6 and as such the Sportline KIT is fitted in the UK after delivery from the Factory. . .
the base van is sent to a UK coachworks company to have all the gear fitted . . . .
suspension,
alloys,
side bars,
rear spoiler,
front splitter,
leather seats,
so the VW system had the base van spec, but not the Sportline spec. . . .
the argument from the dealer was,
"well if your spring fails and we need to order a new one, you can only have the standard one? as the Sportline kit is not on the warranty claim form. . . "
well . . . . i wasnt accepting that argument.
i paid for a Sportline, i had warranty for a Sportline, i wanted extended warranty for a Sportline,
The dealer finally accepted that fact and passed the van.
++++++++++++++++++++++++++++++++++++++++++++
at that point the dealer said i couldn't have the ALL-IN extended cover anyway . . . . . GRRRRRR !!!!!
due to the fact that i was still in the Factory extended warranty for years four and five, the system would allow a double warranty cover. . . . jeez !
so after all that i just had to leave and wait for the factory warranty to expire. . .
+++++++++++++++++++++++++++++++++++++++++++
.
so where am i going with this. . . . .
we the factory warranty runs out in a month, so its time to get the ALL-IN cover prepared.
after a service and check over ready for the ALL-IN i reminded them that it passed last time, and nothing had changed on the van . . .
so to just pass it through,
to which the answer was - we don't need to check the vans over anymore.
"anyone can have the cover,"
"no pre-check required."
"you can even buy it online."
so as @t6blo mentioned above " now they don’t bother - don’t even want to see the van and you can buy online
"++++++++++++++++++++++++++
WHAT A TOTAL PALAVOUR . . . .
++++++++++++++++++++++++++
check out the ALL-IN plan and get signed up:
you can start the 2years over right up until the van is six years old - so effectively covering the van up you 8 years old.
£35pm for 24mnths
Volkswagen All-In Service Plan & Warranty | VW Vans
Find out more about the new All-In service plan from Volkswagen Vans & protect your commercial vehicles with a 2 year warranty & 24/7 roadside assistance.
www.volkswagen-vans.co.uk
All-in1 from Volkswagen Commercial Vehicles
We have taken away the need to plan ahead for the main future servicing and repair costs, by creating one simple care package that you can spread across 24 monthly payments. All-in from Volkswagen Commercial Vehicles provides great value and significant savings overall, compared to pay as you go pricing. On average, drivers who go All-in save £1,730.00 over two years2. All-in has been designed specifically for vehicles aged three to six years, with an engine of 2.0L or less and under 100,000 miles at the point of activation.Over 24 months you will receive:
2 services (including one Oil and Inspection service and one Oil and Inspection Service with Supplementary Scope)
Additional Service Items (Spark plugs/diesel fuel filter & Air Filter)
2 MOTs
Up to 2 years' Warranty
2 years' Roadside Assistance
1. Eligibility criteria plus T&C's apply. Volkswagen Commercial Vehicle Finance.
2. Saving based on the average 2 year cost of Extended Warranty policies (with All Component Cover, unlimited mileage, and £0 excess) sold Jan to Sep 2022 for Volkswagen Commercial Vehicles aged 3 to 6 years, with a 2.0L engine or less, and that have not been out of warranty for more than 30 days. Actual saving will be dependent on your vehicle.
What's covered in each service
- 2 x Services:
- 1 x Oil Service:
- Vehicle health check
- 1 x Oil and Inspection Service:
- Vehicle health check
- Full vehicle road test
- Pollen filter change
- Full vehicle inspection and report to include all lights, instruments, glass, braking system etc.
- 2 x MOT tests
- 2 x Annual test of the vehicle’s safety, roadworthiness and exhaust emissions
- For customers in Northern Ireland, two MOT pre-checks are also included, as well as drop-off and collection to and from the local government MOT test centre
- Two years’ Roadside Assistance
- Roadside Assistance in the event of a breakdown, supplied by the AA
- Cover whilst you are travelling outside the UK within Europe
- In the event of recovery following a breakdown, where your vehicle cannot be repaired within a reasonable time, Volkswagen Commercial Vehicles Roadside Assistance may, at our absolute discretion, organise and cover the costs of car hire, hotel accommodation or alternative travel. Subject to eligibility and availability.
- Up to two years’ Warranty
- Costs of repairing or replacing the covered components that have suffered a sudden electrical or mechanical failure during the period of cover (excludes no-claim period).
- Valid in the United Kingdom and for up to sixty days during the period of cover in Continental Europe.
- If your vehicle’s previous Volkswagen Commercial Vehicles UK or Volkswagen Commercial Vehicle Financial Services warranty expired over 30 days before you purchased All-in, then you won’t be able to claim in the first 30 days of your All-in Warranty (a “no-claim period”). Effectively, you’ll have 23 months where you can make a claim on your warranty.
What's excluded
- Related to servicing
- Any wear and tear and any non-standard service work
- Glass/body repairs or any other damage
- Any parts identified as requiring replacement
- You can read the terms and conditions relating to Servicing here.
- Related to your MOT tests
- Any repairs highlighted by the MOT
- You can read the terms and conditions relating to MOT tests here.
- Related to Roadside Assistance
- Roadside Assistance outside of Europe
- You can read the terms and conditions relating to Roadside Assistance here.
- Related to Warranty
- All bodywork, paintwork, body components, glass, seals, wardrobes, cupboards and curtain rails
- Certain wear and perishable items
- Wear and tear, normal deterioration, routine servicing, maintenance or reprogramming
- Any defects that are likely to have existed before the period of cover or occurred during the no-claim period
- Faulty repairs, incorrect servicing or failure to have the vehicle serviced in accordance with the manufacturer’s recommendations
- Losses or damage due in any way to any type of accident, misuse or any act or omission which is wilful, unlawful or negligent
- Claims linked from, or caused by, vehicles being modified in any way from the manufacturer’s specification
- Any vehicle already covered under any other guarantee, insurance, warranty and/or gesture of goodwill
- If you fail to have the covered vehicle serviced correctly in accordance with the manufacturer’s specifications during the period of cover, or you are unable to produce proof of such servicing if we request it, then this may invalidate your cover or we may not pay all or any part of a claim you make.
- Please ensure you read the terms and conditions relating to your Warranty cover, which you can find here.
- Related to your vehicle
- Vehicles with a service plan already in place
- Any vehicle which is owned by a business formed for the purpose of selling or servicing motor vehicles or for hire or reward or by a driving school
- Any vehicles used for competitions of any kind, racing, pacemaking, rallies, off-road use including track day
