T6.1 SOS Error: emergency call. Workshop!

The German MB's are bad enough these last 25 years, but the V Class is made is Spain to a different level of shoddiness.

To be fair, there isn't much bout in the mid-sized van market if a reasonable assurance of reliability is high on your shopping list.
Thanks for sharing your experience. What problems did you had on your Vs?
 
The more recent one...

Turbo went about 500 miles in. Suddenly became really sluggish, but no warning lights or smoke,

Then a massive oil leak from the head gasket. Lord knows how it wasn't leaking coolant.

Then midway on a long journey I went to swap with the missus to give her a break and the drivers seat back adjuster came off in my hand leaving the seat stuck far too upright and forcing the disabled Mrs S to drive the whole journey.

Problems with the screen on the stereo.

All sort of interior trim issues.

Boot badges discoloured.

Drive door was a poor fit and the striker on the door shut wasn't engaging cleanly with the catch mechanism in the door and was just kissing the metal on the door itself so the door would sometimes close with a terrifying bang.

We had it four months, and it spent over half of that with the dealer.

This all happened fairly early in the vehicles life and we were able to persuade the lease company it was not fit for purpose and they took it away. We've had an MG ZS EV these last two years, supposedly terribly made Chinese rubbish, and that has been utterly faultless in comparison (BYD Seal comes in January.)

The earlier one was a Generation 2 model and I don't remember so much about that, although it's hard to forget the clutch bearing exploding a few months in. The dealer, who seem to be blessed with X Ray vision vision and a crystal ball, initially tried to blame the missus but once the box was off the fault was obvious. After that I don't recall it being so bad. We foolishly thought things might have improved with the Generation 3 model and that's why we were daft enough to try another.
 
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One reason I bought T6.1 in version Beach is to have less electronic features that could go faulty. And here I am, getting the SOS Error Emergency Call Workshop error. Checking the price of repair - the amount is ridiculous. f*** Volkswagen. Car hasn't even 40 000km on it, 09/2020. I guess repair and sell. I don't buy newish cars for 60k eur to visit workshops. Mercedes V-class it is, I guess.

The public have fallen hook, line and sinker for technology, which is a dream come true for manufacturers, "you want wind assist sir? that's only an extra £8/month, you'll barely notice it."
Yeah, until it goes wrong.
 
Hello all. This SOS module thing is a mystery to me. Recently plugged my Diagnostic Gizmo into OBD 11 port and ran some checks. Cleared a few old faults and then saw this message 'Emergency Call Module and Communication Unit. Backup battery-Service life critical.' So...I have a few queries.
I've read somewhere that this battery is rechargeable? If so, I assume it's being recharged through the vehicle charging system in some way via the 'module'? I'm also reading the battery is situated behind the instrument display. Why is it not part of the module unit? Why put it behind the instrument panel??? So when the module fails you have to replace it and take out the display unit to access the battery?? Seems nuts to me! Anyway my 73 year old brain is in a fog, can this really be true? Can someone with more knowledge please explain whats going on with this bit of kit.

I'm thinking I should just delete the fault and see what happens. I'm not that interested whether the module works or not providing I can clear it from my display screen and still drive the van without any side effects. Seems a stupid amount of money to shell out to replace a unit that one hardly ever uses. It's not an MOT failure is it????

Thanks for any wisdom you might have.
T6.1 21000 miles.
 
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I should just delete the fault and see what happens.

Unless you get red warning lights - you said it yourself - that is probably a good place to start.
 
Hello all. This SOS module thing is a mystery to me. Recently plugged my Diagnostic Gizmo into OBD 11 port and ran some checks. Cleared a few old faults and then saw this message 'Emergency Call Module and Communication Unit. Backup battery-Service life critical.' So...I have a few queries.
I've read somewhere that this battery is rechargeable? If so, I assume it's being recharged through the vehicle charging system in some way via the 'module'? I'm also reading the battery is situated behind the instrument display. Why is it not part of the module unit? Why put it behind the instrument panel??? So when the module fails you have to replace it and take out the display unit to access the battery?? Seems nuts to me! Anyway my 73 year old brain is in a fog, can this really be true? Can someone with more knowledge please explain whats going on with this bit of kit.

I'm thinking I should just delete the fault and see what happens. I'm not that interested whether the module works or not providing I can clear it from my display screen and still drive the van without any side effects. Seems a stupid amount of money to shell out to replace a unit that one hardly ever uses. It's not an MOT failure is it????

Thanks for any wisdom you might have.
T6.1 21000 miles.

I'm happy to not have it, or any other gimmicks, on my 2016 T6.
 
Yes me to have SOS and overfill fault only picked up campervan Fri bouncing between dealer and Autoguard Warranty before i get to VW Dealer which is 4 week wait.
 
Have now got this fault on my 2021 T6.1 😤
Has anyone failed an MOT due to the warning light on the dash caused by this issue?
 
Have now got this fault on my 2021 T6.1 😤
Has anyone failed an MOT due to the warning light on the dash caused by this issue?
The SOS system not a testable item for the MOT, in much way the stereo and fag lighter aren't either.

The only warning lights that'll upset Mr MOT are the EML, ABS, or SRS.
 
The SOS system not a testable item for the MOT, in much way the stereo and fag lighter aren't either.

The only warning lights that'll upset Mr MOT are the EML, ABS, or SRS.
Awesome, that’s good to know as the MOT is due soon and I’ve just spent all my money on suspension and tyres 🤪
 
Have now got this fault on my 2021 T6.1 😤
Has anyone failed an MOT due to the warning light on the dash caused by this issue?
You jinxed me! I got an email about this thread being bumped. Then after several months of no issue the bloody thing came up again an hour later, haha
 
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So, had this appear today.....anyone know how to get this sorted without spending loads of money.....can this be disabled at all?
 
Anybody know of anywhere which has these batteries in stock and the rough price....vw quoting £100 roughly...that sound about right?
 
Anybody know of anywhere which has these batteries in stock and the rough price....vw quoting £100 roughly...that sound about right?
I swear I have no affiliation nor am I getting any kind of commission, but I just got mine done by Andy @ TT Spares. I dont know he got hold of batteries, but he did.

 
I swear I have no affiliation nor am I getting any kind of commission, but I just got mine done by Andy @ TT Spares. I dont know he got hold of batteries, but he did.

Cheers, i'll drop them a message tomorrow once the van has been diagnosed....
 
I swear I have no affiliation nor am I getting any kind of commission, but I just got mine done by Andy @ TT Spares. I dont know he got hold of batteries, but he did.

So, turns out it is the battery and my local garage I use have got 1....being sorted out today so all good....
 
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