Nobody’s forced to buy it. If you have a look around Ebay there are a few items with crazy prices, obviously every now and then an equally crazy person buys them.
We also have an affected gas hob. Purchased and installed Feb 2021. Now we have a campervan with no usable cooking facility. I shall certainly be looking for not just a quick resolution,, but also compensation for buggeration.
Just wondering if anyone has had any update on the situation? Coming up to 8weeks now since initially registering that I have one of the affected units and have had no further updates since! Had phoned 3 weeks ago to chase it up and was told to register a complaint and that they were still trying to set up a service centre and testing procedure for the faulty units
I re emailed last week and was advised the following…..
Glad I could help I’m edinburgh based so need to call them and find an excuse to head up that way one weekend or day off
Just phoned and managed to get it booked in for Thursday. Should take about an hour. They don't do weekends I'm afraid. There's also a guy in Falkirk that will come to you to get it done so maybe worth giving him a bell, I tried him but he was still waiting for dometic to send out the tools he requires
If getting a hob looked within a reasonable time is causing a problem, perhaps Dometic might allow you to appoint your own gas engineer to perform the check and refund your out-of-pocket expense for it (I assume it's just a gas check and nothing that requires a Dometic specific test EDIT - just seen the previous post about 'tools' so perhaps not).
If this is the case, a search here should help identify an engineer that is qualified to perform the check on LPG appliances : Find or check a Gas Safe registered business - Find or check a Gas Safe registered engineer in your area who can fit, fix and service your gas appliances. - Select 'Domestic, add your postcode and 'choose appliance', 'select 'LPG/Cylinder' and then 'select appliance type' as caravans (or boats). You should get a list of engineers where it is possible to check the services they provide.
Obviously, if there is an issue with the hob, you will still be left waiting for a repair/replacement, but there could be a way around a needless wait if your hob is fine.
If this is the case, a search here should help identify an engineer that is qualified to perform the check on LPG appliances : Find or check a Gas Safe registered business - Find or check a Gas Safe registered engineer in your area who can fit, fix and service your gas appliances. - Select 'Domestic, add your postcode and 'choose appliance', 'select 'LPG/Cylinder' and then 'select appliance type' as caravans (or boats). You should get a list of engineers where it is possible to check the services they provide.
Obviously, if there is an issue with the hob, you will still be left waiting for a repair/replacement, but there could be a way around a needless wait if your hob is fine.
That’s great thanks. Have you got the details of the mobile guy. Might also be able to head up on a day off when I next have one
I'll dm you
Just been to get mine tested... failed. Could have just done it at home to find this out, 1st part of the test is to remove the knobs and if the valve head underneath is brass its a fail. They send out a new unit to wherever it was tested. Who knows how long this wait will be. Will definitely be claiming the mileage now
I received guidance from Cambridge campervans. If the control stalks are brass then failed straight away. If aluminium then proceed to stage 2 with gas test. If passes the unit is deemed safe. Mine are aluminium and have been tested ok so I will be using my hob as normal.
