SMEV RECALL

[DXX]

Tell us about a health and safety issue - Contact HSE

Tell us about a health and safety issue in your workplace, another workplace or a public space.

www.hse.gov.uk

I’m sure the Heath &Safety Executive don’t know about a recall, I searched SMEV and nothing shows up.
Caravans gas installations are covered by HSE.

 

[CAB]

Just picked up on this......my new Vangear kitchen pod is arriving tomorrow the 17th. They say they have put a 9722 in.
I'm hoping it's not an affected one.
Bit nervous now.

They should give you an instruction manual and a sticker with the serial number on.

 

[Sackmycook]

The Kitchenpod has arrived from Vangear....it was one of the affected units but appears to have been tested and/or repaired......super quality compared to the previously supplied.

 

[FYPO]

Just been and had my unit tested. Good/Bad news it failed.

Now just waiting to hear how long it will take to get a new unit

 

[Charcoalflunky]

Just had my unit tested failed too

Anyone had any luck getting replacements?

 

[FYPO]

I’m booked tomorrow for a swap out, hopefully no issues as we are desperate to get use from it!

 

[Charcoalflunky]

I’m booked tomorrow for a swap out, hopefully no issues as we are desperate to get use from it!

How did you sort that? With the company who fitted it originally or someone else?

 

[FYPO]

Emailed Dometic directly right at the beginning. They put me in touch with the local agent for it to be tested. I fitted it initially but they want the local Dometic agent to fit and test the replacement.

 

[Charcoalflunky]

Good to know it’s taken me this long to get someone to test it as my local agent is 2 hours away. Fingers crossed can get it sorted sooner

 

[FYPO]

Swapped yesterday, interestingly there is a markable increase in quality in the hob to the previous unit...

 

[Charcoalflunky]

Still struggling to they this sorted dometic now saying needs re tested but can’t provide the tool to their approved fitted.

Anyone have a phone number for dometic uk?

 

[Mogsie]

Still struggling to they this sorted dometic now saying needs re tested but can’t provide the tool to their approved fitted.

Anyone have a phone number for dometic uk?

0344 626 0133. Answered pretty quickly.

Email [email protected]

 

[Charcoalflunky]

Awesome thanks will give that a go struggling to get a test in scotland

 

[doncarlyon]

I think I have an affected unit. Its a 9722, only bought it a couple of weeks back.

Is there still stock of these floating around???

 

[Sackmycook]

Check for a sticker somewhere indicating remedial work completed first

 

[doncarlyon]

Does this indicate anything like that?

 

[Sackmycook]

Could be, I'd be checking with the manufacturer

 

[doncarlyon]

Yeah i have contacted Dometic and Jacksons leisure