You're right, it's not good service at all. I really can't understand how the recall can be classed as "voluntary" when the company has acknowledged that there is a risk of injury if the unit is used? "We are working to resolve this situation as quickly as possible" is not really helping me much..
Just been contacted by the company that tested mine saying I have to come back for the second part of the test. Presumably incase it passes the pressure test. They really need to be more clear on their testing instructions as the engineer I used was sure that as it had the brass stems that the unit was a fail already hence why he never carried out the actual pressure test. So now I need to do another 70mile round trip to have this done. Has anyone managed to receive a refund for the mileage travelled for testing?
I presume 'voluntary' as in did it before they were forced to?
nahcartsnai
New Member
After 8 weeks of waiting for Dometic to arrange a test, and having to drive 28 miles each way to attend, my Dometic/Cramer 2335 CE-99 failed its test this week.
I contacted Dometic to see when they would replace it only to be told it will be next year (yes - 2022) before they have replacement stock - WTF!!
Meantime, Jackson Leisure have this week received a stock of 50 of the same units from Dometic.
Looks like they are prioritising new sales over fixing the issue for their existing customers.
Now trying to get a refund and will be happy to pay the new/increased price at Jacksons for the replacement as it would arrive in 48 hours.
I contacted Dometic to see when they would replace it only to be told it will be next year (yes - 2022) before they have replacement stock - WTF!!
Meantime, Jackson Leisure have this week received a stock of 50 of the same units from Dometic.
Looks like they are prioritising new sales over fixing the issue for their existing customers.
Now trying to get a refund and will be happy to pay the new/increased price at Jacksons for the replacement as it would arrive in 48 hours.
Go to Trading Standards.
In still struggling to get mine checked. The only engineer they have provided me details for is 2 hour round trip Mon-Friday only so no good for me with work
Got mine booked in for check end of the month
nahcartsnai
New Member
I was annoyed when Dometic told me that after taking 10 weeks to sort out a test and then confirming it had failed, it would then be NEXT YEAR before they could provide a replacement. I talked with Citizens Advice and they told me that although Jacksons Leisure had told me that Dometic were managing the situation, my contract s with Jacksons Leisure and it is them that I should claim refund or replacement from as product sold to me was not fit for the purpose it was sold for.
Called Jacksons Leisure and talked with Wanda. Jacksons have been great, they have liaised with Dometic and got me a replacement hob out within a week.
Good old fashioned customer service and going out of their way to keep their customers happy.
So - in summary - don't wait for Dometic as they are useless - go back to whoever you paid for the unit.
I still have 1 issue though. The old HBG2335 hob had a sort of base plate or deflector below it which separated all the gubbins from whatever you have in your cupboards below. The new hob does not have this plate, and neither Jacksons not Dometic appear to be able to tell me if this is correct, or if it is a mistake from the factory.
New hob is now installed, but until I have confirmation if a plate is required - I still wont be using it.
Ian
Called Jacksons Leisure and talked with Wanda. Jacksons have been great, they have liaised with Dometic and got me a replacement hob out within a week.
Good old fashioned customer service and going out of their way to keep their customers happy.
So - in summary - don't wait for Dometic as they are useless - go back to whoever you paid for the unit.
I still have 1 issue though. The old HBG2335 hob had a sort of base plate or deflector below it which separated all the gubbins from whatever you have in your cupboards below. The new hob does not have this plate, and neither Jacksons not Dometic appear to be able to tell me if this is correct, or if it is a mistake from the factory.
New hob is now installed, but until I have confirmation if a plate is required - I still wont be using it.
Ian
@nahcartsnai. Result! Well done for persisting and maybe even showing the way ahead for all those who are suffering from the same sort of issue (luckily, I'm not one of them).
Just picked up on this......my new Vangear kitchen pod is arriving tomorrow the 17th. They say they have put a 9722 in.
I'm hoping it's not an affected one.
Bit nervous now.
I'm hoping it's not an affected one.
Bit nervous now.
Could be an interesting conversation....
