Ahh that's makes sense. There is a bunch of other cables but they all looks to be speaker type ones.
Android Car Stereos UK
- Thread starter tomosllyr
- Start date
Daft question, does the original DAB aerial in the van not just plug straight in and hey presto off you go?
Or do you actually need the kit that @Dundee_Kev has kindly put the link up to?
Or do you actually need the kit that @Dundee_Kev has kindly put the link up to?
Nah, these cheaper android units don't have an inbuilt dab tuner. So you need that usb dab+ dongle thingy ma bob
Yes it states "DAB+ Digital Radio Supported (DAB+ adapter required)."
V interested in this for my 2013 T5.1. Need to upgrade the existing geriatric CD player/FM radio (which doesnt seem to get great reception now). In addition to the "infotainment" gubbins a key criteria for me is a reversing camera fitted above the number plate so out of way of bike rack. So it seems to tick the boxes if combined with the "usb dab+ dongle thingy".
Anyone know if this can be connected to aftermarket rear parking sensors as well? I am utterly clueless when it comes to this stuff. Thanks
V interested in this for my 2013 T5.1. Need to upgrade the existing geriatric CD player/FM radio (which doesnt seem to get great reception now). In addition to the "infotainment" gubbins a key criteria for me is a reversing camera fitted above the number plate so out of way of bike rack. So it seems to tick the boxes if combined with the "usb dab+ dongle thingy".
Anyone know if this can be connected to aftermarket rear parking sensors as well? I am utterly clueless when it comes to this stuff. Thanks
Send them a message on facebook - they're really responsive
Well, I've just bit the bullet and purchased one, along with the MQB harness and the doodah gadgets from Amazon.
'Er indoors has been harping on about an upgrade for eons, I shall report back my findings once I have taken the skin off of every digit and questioned the parentage of the Lord Jesus Christ on more than one occasion.
Yep will do when ready to fit it in 6-8 weeks
An update for those interested. I've just run the fake device test on it.
It is running Android 10. I don't think I gave the Android version any thought when I ordered it. Looking back at the website I don't think they've claimed it is Android 13 at all? It functions perfectly well so it doesn't bother me (I don't know if it should).
Otherwise it showed it to be exactly what it claims to be; 6gb of RAM, 128gb of memory, octa core.
Yeah, didn't think it would be android 13, which really isn't an issue.
The only issue you can sometimes find with these units are the FM tuners can be a bit weaker than the stock radios. But they have improved them over the years and appear to be ok and acceptable now.
I very much doubt they can work with aftermarket sensors
Ah ok et
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AndroidCarStereoUK
Member
Hi xxx (name redacted)
We’d like to set the record straight for the benefit of others reading this, as your comment leaves out a great deal of context and misrepresents the situation.
Return Refusal
You contacted us on 12th June, 12 days after receiving the stereo on 31st May. While this falls within the 14-day window under UK law, that right only applies if the product is unused and in resaleable condition.
You had already:
- Installed and wired the stereo into your vehicle
- Powered it on and tested multiple features for 12 days.
That level of use exceeds the limits of a basic inspection and invalidates a change-of-mind return. We have explained this to you several times, and it is backed by the Consumer Contracts Regulations 2013.
"Boiling Hot" Claims
We explained that all stereos generate some heat during use—just like OEM units or smartphones. Our product has an internal heat sink and thermal protection system, and would shut down automatically if unsafe temperatures were ever reached.
In over 6 years of supplying this exact product to thousands of customers, we’ve never had a single overheating complaint or incident. Your unit was simply warm due to normal operation.
Sound Quality & Screen Brightness
You acknowledged to us by email that the stereo is not faulty.
The screen is a standard LCD panel. Like all LCDs, visibility in strong sunlight will be reduced.
Sound quality depends heavily on vehicle setup and settings, and we received no evidence of any malfunction.
Customer Support Offered
We repeatedly asked you for videos or photos of any technical faults so we could help resolve your concerns without needing a return — as stated clearly in our returns policy.
You provided only one unclear photo, which actually showed the FM antenna connected to the wrong port — confirming an installation error, not a product fault.
We’ve been in business for many years and work hard to support our customers with clear instructions, expert support, and honest expectations. It’s unfortunate that you chose to publicly post a misleading comment after being unhappy that we could not bend legal return rules to suit your preference.
We are 100% transparent, and any prospective customer is welcome to contact us directly to view customer photos, working demo videos, and to ask us any questions about setup, brightness, or features.
Thank you.
—
Android Car Stereo UK
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AndroidCarStereoUK
Member
Thank you for your feedback — really appreciate you taking the time to share it.
As you've rightly said, it's perfectly normal for these units to get warm during use, just like any computer or device with internal components running. Unfortunately, not everyone understands this and can sometimes make assumptions that lead to false accusations — but posts like yours help clear things up. Thanks again!
AndroidCarStereoUK
Member
Hi there,
Unfortunately, our stereos will not work with aftermarket rear parking sensors.
Apologies!
Thanks. I am a way off having the time to fit a camera & upgrade the head unit on my T5.1 anyway. It may be possible to retrofit VW factory parking sensors, so that might be an option but I need to research that
I wonder what classes as a safe working temp and how the consumer is supposed to discern if a high temp is acceptable or not. I don't think that 'presumed tec ignorance' is fair to imply. If it's too hot to touch the back of an appliance installed in the dash of your vehicle it is more than understandable and reasonable to voice concern without the risk of eye rolling from peers etc.
Outside of a video call taking place between a technician and the customer to establish if the installation and connections are all correct, a reasonable response or agreement between the two parties might be that a replacement unit could be sent in exchange for the presumed faulty unit, on the grounds that this may indeed be a 'one off' faulty unit.
Whereupon the customer can install the replacement unit to compare and perhaps remedy the situation. The supplier can then run diagnostics on the presumed faulty unit to diagnose any issues.
Irregardless, it's reassuring that the supplier has gone to the extent to enter into the forum to make clear the rights of both parties, the details of the pre sale agreement and also in good faith to offer help, advise and inform the customer and other interested parties in the forum of the expectations and limitations.
Will @AndroidCarStereoUK be signing up as a trade member in the forum and be offering discounts for goods and also offer the complainant and original poster a subsequent reward in the form of remuneration or further discount on the grounds that this thread equates to that of an in depth referral to well over 1000 potential future customers.
Thanks in anticipation
Outside of a video call taking place between a technician and the customer to establish if the installation and connections are all correct, a reasonable response or agreement between the two parties might be that a replacement unit could be sent in exchange for the presumed faulty unit, on the grounds that this may indeed be a 'one off' faulty unit.
Whereupon the customer can install the replacement unit to compare and perhaps remedy the situation. The supplier can then run diagnostics on the presumed faulty unit to diagnose any issues.
Irregardless, it's reassuring that the supplier has gone to the extent to enter into the forum to make clear the rights of both parties, the details of the pre sale agreement and also in good faith to offer help, advise and inform the customer and other interested parties in the forum of the expectations and limitations.
Will @AndroidCarStereoUK be signing up as a trade member in the forum and be offering discounts for goods and also offer the complainant and original poster a subsequent reward in the form of remuneration or further discount on the grounds that this thread equates to that of an in depth referral to well over 1000 potential future customers.
Thanks in anticipation
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AndroidCarStereoUK
Member
Thank you for your message — we genuinely appreciate your input.
Regarding the temperature issue, we believe it’s been taken somewhat out of context. As explained earlier, our stereos are fitted with internal heat sinks and a built-in thermal failsafe which automatically shuts the unit down if unsafe temperatures are ever reached. These devices are designed to be installed within a dashboard, not handled directly during use, so it is entirely expected — and common sense — that the metal backplate will produce warmth after extended use, just as any other electronics with active processors would, including OEM stereos, tablets, or laptops.
To address the situation with the original customer:
She initially contacted us claiming a range of issues, including:
- Poor DAB and FM signal
- Low screen brightness
- Tinny sound quality
- A photo taken in direct sunlight with little camera focus, making the display appear far dimmer than it is in real-world conditions
- A photo of the wiring, which revealed that the FM antenna was connected to the wrong input — an installation mistake
Only after this admission was a claim raised about the stereo being “boiling hot” — which, from our perspective, appears to be an attempt to reinforce a return argument that was already unsupported by evidence.
We want to be clear: we do not replace products simply because someone claims there is an issue. As a business, we’re committed to providing fair support to customers, but we require their cooperation. We cannot help someone who is unwilling to follow basic steps, such as sending us the evidence we request.
This particular case stands out as one of the very few where a customer has refused to cooperate, made escalating claims, and attempted to shift the conversation in a misleading direction. We’ve had thousands of satisfied customers, and we value our reputation — which is why we’re taking the time to address this openly.
If the customer wishes to pursue the matter through legal means, she is entitled to do so. However, as we’ve already explained to her directly, we also have every right to defend ourselves. We have ample evidence, a clear record of all correspondence, and a strong case should it come to that.
We take no satisfaction in engaging in disputes, and frankly, we don’t have time for this kind of situation. But when someone attempts to publicly discredit us without basis — especially after we’ve made every reasonable effort to help — we will always make the time to set the record straight.
Lastly, regarding forum membership: we don’t plan to join as a trade vendor at this time. We created an account only to address the thread, correct misconceptions, and thank our genuine customers who shared balanced and honest feedback. We are not currently offering discount codes, as our products are already competitively priced compared to similar systems on the market.
Thank you again for your message. We welcome open, fair discussion, and we appreciate having the opportunity to share our side with the wider community.
— AndroidCarStereoUK
I second this. Seems like a good company to have on board and a great opportunity to work with other trade members.It's a shame @AndroidCarStereoUK aren't inclined.
