T6.1 SOS fault.

[RickyG]

This may help , I have had the fault light for the SOS too. Today got an email from VW that might be the reason……
View attachment 316533

View attachment 316534

Have you followed the instructions as per the email?

 

[StratosFearXX]

I've had the fault since this Tuesday (10th Feb), and received this email today, however, where is wi-fi option in the infotainment system, how do you activate online mode?

 

[StratosFearXX]

I've had the fault since this Tuesday (10th Feb), and received this email today, however, where is wi-fi option in the infotainment system, how do you activate online mode??

Depends on your head unit whether you have WiFi but I think this will come down over the 3G connection.

 

[Macp]

Have you followed the instructions as per the email?

This !

Not to be Mr negative but im betting that software update dont work. Having tried other instructions supplied by VW.

 

[RickyG]

Depends on your head unit whether you have WiFi but I think this will come down over the 3G connection.

The head unit in my van is the original (21 plate) unit since it was new. As for 3G connection, the email says 2G and 3G networks being switched off,,, all pretty technical and above my understanding. I just want the SOS option turned back on. Surely there's got to be a better response from VW, I've been told that this situation, apparently, has been happening for quite a while now?

 

[Roberts83]

I had the fault this week, took it to local garage and it was the battery which had given up the ghost....i asked about a software update and they said i had the latest software update.....

 

[DarranKing68]

I had an update in the week. When I started the van for a journey it popped up and asked me to download an update, it never asked anything else so I don’t know if it worked or what the update was for. Is there a way to check what it was or if it completed

 

[MrD]

Have you followed the instructions as per the email?

No because the update either hasn’t requested or downloaded yet. On my headunit display there is a globe, I believe this means it’s “online” for this the privacy setting must be set to something other than most secure in the headunit menu.

 

[MrD]

I had an update in the week. When I started the van for a journey it popped up and asked me to download an update, it never asked anything else so I don’t know if it worked or what the update was for. Is there a way to check what it was or if it completed

I believe it can take quite a period of time to download, not my experience just Google search offers this opinion.

 

[Teldec]

i had this issue back in november, i deregistered from over the air services via the app and it went away never to return, i have seen other posts elsewhere saying it is the battery cover that causes the issue

 

[RickyG]

i had this issue back in november, i deregistered from over the air services via the app and it went away never to return, i have seen other posts elsewhere saying it is the battery cover that causes the issue

I had my van scanned yesterday, and was told that the battery was flat, and that there is a shortage of these battery's in the UK. In fact, apparently there aren't any of this type of battery available in the UK at all, at the moment, so I was told yesterday..... Make of that what you will?

 

[Roberts83]

I had my van scanned yesterday, and was told that the battery was flat, and that there is a shortage of these batteries in the UK. In fact, apparently there aren't any of this type of batterie available in the UK at all, at the moment, so I was told yesterday..... Make of that what you will?

There are batteries in the uk, i had mine changed by local garage, TPS parts in northants had 2 in stock...

 

[RickyG]

There are batteries in the uk, i had mine changed by local garage, TPS parts in northants had 2 in stock...

Interesting,,,, how much were you charged, if you don't mind me asking?

 

[Roberts83]

Interesting,,,, how much were you charged, if you don't mind me asking?

For the battery i think it was £86

 

[Teldec]

I had my van scanned yesterday, and was told that the battery was flat, and that there is a shortage of these battery's in the UK. In fact, apparently there aren't any of this type of battery available in the UK at all, at the moment, so I was told yesterday..... Make of that what you will?

this many people needing batteries all at once is too much coincidence for me, i say its a software issue

 

[Sasquatch]

But what about the tens of thousands of owners who haven't posted up because they don't need new batteries?

 

[Roberts83]

this many people needing batteries all at once is too much coincidence for me, i say its a software issue

But yet my softwate was upto date....

 

[Teldec]

But yet my softwate was upto date....

so they need to do a new update, vw dont mind the amount of people with the issue they must be making millions

 

[Roberts83]

so they need to do a new update, vw dont mind the amount of people with the issue they must be making millions

My battery had given up is what im saying....it wasn't my software....

 

[Sasquatch]

A new battery wont repair faulty software.

They're all of a similar age, and theyre all dropping during a sudden cold snap. Doesnt seem mysterious to me.