I also wanted to upgrade the reversing lights.
After seeing a FB post about rear lights I initially purchased these Ledson Nano 30w reverse kit which was £126 with a wiring loom included:
But before they were dispatched I spotted another FB thread with this
Transporter Reverse Light Kit from VW T5 Upgrades:
Whilst these are literally double the price at £265 inc P&P and they don't even include a wiring loom, I thought these would look great and go with the swamper look so I cancelled my original lights order and ordered these.
They arrived quite quickly but it appears that I am very unlucky when it comes to this build... once again an item bought online and posted out has arrived damaged.
The surrounds which are 3D printed came with imperfections (dent in one, and white printing on the other) and one of the LED lights is damaged in that some of the powder coating has been chipped off and one of the plugs is bent:
The pictures do not show up as well as they look in real life:
- One has a dent in, and due to the way they are designed they can't be spun around, so the indent is at the top and clearly seen.
- One has a white corner due to the printing. Again, this is on the top corner and clearly seen. (there is white printing all on the inside of both, but as it can't be seen I'm not fussed by that, only what can be seen on the outside).
- The powder coating is chipped in 3 small places, and the plug pin is bent (both of these can easily be resolved by touching up and bending the pin back in place)
I know I may seem picky and why should I be too worried, and I wouldn't have been if I'd have paid £60, but when I'm paying £256 for something where the LED lights can be bought for £50 for two and 3D printed parts that cost pence to print off. (Don't get me wrong I appreciate all the hard work, effort and time it would have taken for someone to design, create and perfect these and I am willing to pay for this).
I am more than happy to pay the £265 if there were no imperfections and they came in a great condition.
I initially sent an email off on the 25th Feb with pictures and explanation of the defects, also explaining that I do love the lights I was just a little let down by the quality of what has arrived. I received an email back the next day asking if I wanted a full refund upon sending the item back or if I'd like them to check their stock for a kit with less imperfections.
I replied a couple of days later explaining that I would be happy with two new surrounds to be sent out and a new LED light and that I would be happy to post the other ones back. Again explaining that I thought they were great and how much hard work must have gone into getting the right.
After nearly a week of no reply I sent a follow up email and received an email back the same day telling me to send the whole kit back like what was mentioned before... although I've not been provided a return address. I replied the same day explaining that as I hadn't heard anything in nearly a week and wanting to get on with installation I had cut the holes out and practiced a dry fitting (without actually wiring them in or driving anywhere, just cutting the holes, and mounting the surrounds/lights). This was too see just how noticeable the imperfections were as if they weren't too bad I'd have kept them.
Frustratingly when tightening up the 8th bolt the lug literally just snapped off with barely any effort, clearly another printing defect issue in the strength of this final lug. I explained this in the email too and said that if they provided the address I would send them back.
After two days there was still no reply so I sent a follow up email today requesting the address again and how long it would take to get the replacement surrounds due to having now cut the holes in the panels.
I still think that this is a great kit, a little overpriced for what is actually contained, but I am willing to pay for what I want as long as its as described and comes in a condition I would expect at this price point... HOWEVER, one thing that grips my sh*t is customer service and companies that don't resolve issues promptly and effectively. I'm not asking for a refund, money off anything excessive... just some new 3D surrounds that cost pence to reprint and a £25 LED light, with all the original items being sent back to the seller.
Am I being fair? Or am I missing something and being unreasonable?
I did debate posting this or waiting until it is resolved, but I want to record the ups and downs of this build and with the companies that I deal with, openly and honestly. I also appreciate that there are always two sides to a story and this allows the company to provide a reply and explanation or their recollection if they wish.
We shall see how this unfolds and I will keep this updated. Hopefully it'll be positive update and I can say that the company resolves this promptly.
Meanwhile, here are some pictures of the panel cutting and practice installation of the kit...
The broken off lug:
As mentioned, I am looking forward to getting the issues resolved, wiring them in and having some decent reverse lights.