The product has been recalled from end users. KS Energy UK have contacted end users directly. Consumers have been advised to take the following steps: 1. Access the battery via the Phone app and disable the charge function in the control menu (Icon Bottom Left on your phone). Turn OFF charge. Allow discharge to continue by running all your onboard appliances. Once fully discharged (flat) the battery is safe.2. Minimise vehicle movement while the battery discharges. Once discharged it is safe to move but DO NOT recharge. Recharge will be prevented by the app control. If you intend to continue using the motor home or vehicle before battery replacement, please confirm the battery is fully discharged (flat) in the app. 3. Turn off any charge source including solar, hook up charger or alternator power (while engine is running) until you can either switch charge OFF in the app or have the fully discharged battery removed from the Vehicle.Affected consumers are given the option to receive a replacement battery or a full refund.
