So here is my predicament - my beloved van is 4 years old, 21,000 miles T32 TSI - was bought brand new and then converted straight away. Was due for its second service/inspection. When booking in with VW Van Centre Liverpool got offered a service plan this service plus the next, 2 years MOT, 2 years roadside assistance and 2 years extended warranty [this apparently doesn't kick in for 30 days post buying it]. For the price seemed like a good idea so took them up on it. Van booked in for the service couple of weeks later. There had been a rather odd thing going on with the gearbox - wasn't clutch slip but a kind of sluggishness at times mid-gear where it almost felt like how on cruise control when you are going up a hill it sort of pushes the revs to maintain the speed then stops then goes again. Was weird. Told a few mates one of which who is a mechanic and he suggested getting the box serviced. I thought sounded like a sensible plan so added that on to the service get it done when in the garage. When they were doing this they drained the old oil out and found the cooler had leaked and coolant was all inside the box rendering it dead. £7k plus VAT for a new one. The dealer [who has been actually quite good with everything] has offered goodwill and reduced this to £5k plus VAT incl new flywheel. I've emailed VW Commercial Customer Services to see if the manufacturer can throw some goodwill in too. As yet I'm getting nowhere with them - every email is met with a 'we'll come back to you in 72 hours' which manifests itself into more like 96. I've spoken to a couple of gearbox experts to see if the box can be reconditioned and whilst it can the fluid may have screwed the mechatronic unit and that's £3.5k plus VAT plus labour to take it all to bits which is putting me in the might as well take the dealer deal which would be simpler and quicker. One of the gearbox experts was telling me he thought the cooler could be a design flawed component. He had one [one of his mates vans] with the same issue that they took off dried out and got it back to working and also had another one off an Audi S3 currently on his bench both same cooler leak fault.
Wondering really is anyone has any experience of this and if there is any specific things that can be said to VW that could convince them to help - it's mad that the box has failed at only 50% of the way to its first service and with only 21k on the clock and annoying that I could have held my service off for 2 weeks and then my new warranty would be fully in place. Also, don't VW get how we guys are with our vans and how we talk communicate as part of these communities - if they sort it out I'd be singing their praises to anyone who cares to listen if they don't I'll be moaning about them for eternity...
ANy help would be most appreciated
Wondering really is anyone has any experience of this and if there is any specific things that can be said to VW that could convince them to help - it's mad that the box has failed at only 50% of the way to its first service and with only 21k on the clock and annoying that I could have held my service off for 2 weeks and then my new warranty would be fully in place. Also, don't VW get how we guys are with our vans and how we talk communicate as part of these communities - if they sort it out I'd be singing their praises to anyone who cares to listen if they don't I'll be moaning about them for eternity...
ANy help would be most appreciated
