Dreaded sos error possible quick fix

[Obee1toby]

Now this hasn’t happened in my t6.1 yet but tonight it came up in my Crafter which has the same discover sat nav. 170 miles away from home with no sat nav or phone, tried leaving the ignition off for a while then tried it again, this time the head unit wouldn’t turn on properly at all.

Searched around for ages online to see if there was any quick fix’s but all I could see was people taking them back to the dealers, then I found a guy on YouTube who has the same problem in his Audi s3.....................sod it i thought, I've got nothing to lose. Guess what it only bloody worked first time and everything was back to how it was, might not be a permanent fix but I’ve just done 170 miles trouble free.

Here’s how, keep your finger on the sos button until it actually makes a call, this can actually take up to a minute but mine took about 40 seconds. It then asks if you want to cancel the call by pressing the sos button again, do this and after a couple of seconds the sos error light goes off and everything should go back to normal.

As I’ve said probably not a permanent fix but certainly helped me out tonight.

 

[KentKombi]

Hi,

I have used the above for a quick fix, but it does keep occurring. I’ve even held the console power button for 10+ seconds, to get a full reboot and turned off ignition, got out and locked it and then gone back inside again - this sometimes clears the error.
Generally, after 30 odd mins, it often clears its self. But you have no hands free car phone during this time….

16 weeks after first reporting this problem to VW and still no fix.

So, I emailed the entire board of UK and German Directors and asked WTF ?

(If you google this error message, it’s a known fault across the entire VAG range - the Guardian newspaper picked up on it earlier this year)

(( link : VW, Audi and Skoda owners angry over fault in SOS warning system ))

After being overtly on their case, it would appear that a software update is now available, as of 18/11/21, but I have been advised my VW will need to go in for it to be updated.
(I did ask if it could be updated over the air remotely, but no answer to that yet).

After 16 weeks of waiting for a fix, I’ve now been advised that there is a 2-3week further wait until they can book me in !

This is likely to be the last VW I purchase (personally and for my fleet) - lovely vehicles, but too many software glitches and complete lethargy from VW to acknowledge and fix.

If you have a similar issue, or another that you cannot get resolved, THE BEST EMAIL ADDRESS FOR VW ACTION IS THEIR CEO IN GERMANY :

[email protected]

I hope you all manage to get your VW’s fixed, I will be outing mine soon and going back to Mercedes - not quite as nice a ride, but I’ve found them to be more reliable and customer centric.

 

[Obee1toby]

Hi,

I have used the above for a quick fix, but it does keep occurring. I’ve even held the console power button for 10+ seconds, to get a full reboot and turned off ignition, got out and locked it and then gone back inside again - this sometimes clears the error.
Generally, after 30 odd mins, it often clears its self. But you have no hands free car phone during this time….

16 weeks after first reporting this problem to VW and still no fix.

So, I emailed the entire board of UK and German Directors and asked WTF ?

(If you google this error message, it’s a known fault across the entire VAG range - the Guardian newspaper picked up on it earlier this year)

(( link : VW, Audi and Skoda owners angry over fault in SOS warning system ))

After being overtly on their case, it would appear that a software update is now available, as of 18/11/21, but I have been advised my VW will need to go in for it to be updated.
(I did ask if it could be updated over the air remotely, but no answer to that yet).

After 16 weeks of waiting for a fix, I’ve now been advised that there is a 2-3week further wait until they can book me in !

This is likely to be the last VW I purchase (personally and for my fleet) - lovely vehicles, but too many software glitches and complete lethargy from VW to acknowledge and fix.

If you have a similar issue, or another that you cannot get resolved, THE BEST EMAIL ADDRESS FOR VW ACTION IS THEIR CEO IN GERMANY :

[email protected]

I hope you all manage to get your VW’s fixed, I will be outing mine soon and going back to Mercedes - not quite as nice a ride, but I’ve found them to be more reliable and customer centric.

Bugger that’s a shame it’s reoccurring, mine hasn’t come back on since in my crafter, wonder if there’s slight differences between the two. As it’s not happened in my transporter I’m yet to try it.
It should also be asked though not as important, why are the speakers so crap in a 40k transporter but are really good in a crafter.

 

[perc1]

So this bs has just popped up on my vw transporter t6.1 dashboard. Spoke to a garage and they were talking about £130 investigation plus this and plus that, apparently in the past they've found the cause to be "something to do with the aerial in one of the wing mirrors"
It still makes the sos call so what exactly is the problem? Anyone ever find a solution to this?

 

[Hatchi]

So this bs has just popped up on my vw transporter t6.1 dashboard. Spoke to a garage and they were talking about £130 investigation plus this and plus that, apparently in the past they've found the cause to be "something to do with the aerial in one of the wing mirrors"
It still makes the sos call so what exactly is the problem? Anyone ever find a solution to this?



View attachment 270513

Hi mate, did you find out what the issue was, I've just got this error this week -_-

 

[Matt-T68]

I got this and a new aerial and update was needed. Luckily under warranty but poor to say the least

 

[Molldog]

Here’s how, keep your finger on the sos button until it actually makes a call, this can actually take up to a minute but mine took about 40 seconds. It then asks if you want to cancel the call by pressing the sos button again, do this and after a couple of seconds the sos error light goes off and everything should go back to normal.

As I’ve said probably not a permanent fix but certainly helped me out tonight.

I have the same problem as of today.
Tried the above. Cancelled call when prompted ( about 5 seconds after pressing the button)but red light appeared next button and message reappeared after turning ignition back on.
Tried again but kept my finger on the button. Asked if I wanted to cancel call but kept my finger on the button. Guess what? Next thing was a young lady asking which service I required!
Apologised profusely and she cancelled the call.
Needless to say, I can’t see any error as the button functions as it should. Why the fault message on the dash?

Anyone local to me in Huddersfield know how to remove the error message and the annoying ping when I turn on the ignition?

 

[mattius]

I don't think you can clear it without OBDEleven or VCDS.

Error popped up on mine and a friend's at the same time, he got charged £500 at the dealer to replace the battery.

I bought VCDS logged in and checked the battery health was 85% and 100% charged, reset the battery history, fault gone and has never come back.

 

[Bav]

I don't think you can clear it without OBDEleven or VCDS.

Error popped up on mine and a friend's at the same time, he got charged £500 at the dealer to replace the battery.

I bought VCDS logged in and checked the battery health was 85% and 100% charged, reset the battery history, fault gone and has never come back.

That's the logic I used to convince my missus that buying VCDS was a good investment!

 

[Molldog]

That's the logic I used to convince my missus that buying VCDS was a good investment!

So……………. Are you saying it’s possible to remove the aforementioned fault, new best pal.

 

[Bav]

So……………. Are you saying it’s possible to remove the aforementioned fault, new best pal.

You've heard the phrase "all the gear, but no idea"....?

Seriously, I'm no expert with VCDS, but you're welcome to call round and we can follow the manual.

 

[mattius]

Gemini told me exactly how to do it step by step, didn't even have to read the manual

 

[Sasquatch]

You've heard the phrase "all the gear, but no idea"....?

Seriously, I'm no expert with VCDS, but you're welcome to call round and we can follow the manual.

My Carista subscription expires in August, whereupon I think ill go the VCDS way as well. I have the computer skills of a caveman so hopefully will be OK.

 

[mattius]

I was in the same boat, I brought carrista for the ease of use, big regret, most things I wanted it couldn't do, I looked at ODBEleven but a year was almost the price of VCDS.