Door mirror won’t adjust

[Thidwick]

We acquired our T6.1 camper earlier this month. It is a 23 plate van which is almost unused (2300 miles on odo when we picked it up). We collected it in the full knowledge that the passenger side door mirror neither adjusted nor folded in as it should, and I held back £500 of the purchase price pending the mirror issue being fixed. As a 23 plate van the mirror should be a warranty issue - and we thought it was likely to be an unplugged multi-pin connector.
The drivers side mirror works fine.
I took the van to the VW van centre for “diagnosis”. They said it needed a new “mirror unit”, and would get the parts and fix it under warranty.
I took the van again today (another 100 miles round trip) to have the new part installed - only for them to tell me that it still isn’t resolved.
So now I have a new appointment when they want the van for a couple of days to re-diagnose and, I hope, fix it.
So the question for the knowledgeable folks in these forums is this: Are there any “from experience” pointers which I could offer to the VW people to help ensure resolution?

 

[CAB]

Are you sure it hasn't been whacked and replaced with an aftermarket version?

Can't help any more, sorry.

 

[manfrotto]

maybe water has got into the door ECU?

T6.1 passenger mirror will not adjust or fold

As title, the passenger mirror will not adjust or fold. Lane warning indicator works, window works. I have tried the window limit reset and checked what I think are the correct fuses but they look good. Can anyone suggest anything else before I book it in to be looked at?

vwcaliforniaclub.com

 

[Thidwick]

Thanks for the suggestion. I’ll pass it on!

 

[Stay Frosty]

My drivers door mirror on my T6 likes to forget to fold and usually a gentle push upwards on the bottom of the mirror housing helps jog it's memory.

 

[Thidwick]

It needs more than a push!
It is as if there is no power there at all. The remote adjustment doesn’t work, and the folding doesn’t either.
I really assumed it would be something simple!

 

[Thidwick]

As an endpoint to the story: the mirror is now fixed and working properly. The fault was in the door control module. When this was replaced the mirror (both mirrors) operate as they should. (Someone said that…..)
It took 3 return trips of 100 miles to get resolution at the Lookers VW van centre in Carlisle. One trip to diagnose. Another trip for a promised fix which didn’t work. Then another trip to take the van and leave it - they lent me a car. Lookers had the van for three days, then delivered it back to me with the mirror fixed. No cost to me (apart from fuel and time).

 

[Richard2525]

We acquired our T6.1 camper earlier this month. It is a 23 plate van which is almost unused (2300 miles on odo when we picked it up). We collected it in the full knowledge that the passenger side door mirror neither adjusted nor folded in as it should, and I held back £500 of the purchase price pending the mirror issue being fixed. As a 23 plate van the mirror should be a warranty issue - and we thought it was likely to be an unplugged multi-pin connector.
The drivers side mirror works fine.
I took the van to the VW van centre for “diagnosis”. They said it needed a new “mirror unit”, and would get the parts and fix it under warranty.
I took the van again today (another 100 miles round trip) to have the new part installed - only for them to tell me that it still isn’t resolved.
So now I have a new appointment when they want the van for a couple of days to re-diagnose and, I hope, fix it.
So the question for the knowledgeable folks in these forums is this: Are there any “from experience” pointers which I could offer to the VW people to help ensure resolution?

I am having the exact same issue. Just bought a t6.1 private sale 2023 plate 5k milage. The van was converted by a well known provider. Drivers side mirror won’t fold in. Visited my local Vw dealer and they have said that the electrical mirror closing function is catching due to paint which must have happened during the conversion of the van. The van is the original colour as per manufacturer. They have quoted me £400 including vat to resolve the issue. Haven’t yet decided on my next move.

 

[JumpShip]

So are they blaming the thickness of the paint? Or are they saying the backs have been removed and replaced wrong after painting ??
Assuming these mirrors have been painted and not colour coded from factory ?
You'd have to put an awful lot of paint (and probably even leave it in the tin) to stop our mirrors folding ! .

 

[Thidwick]

I am having the exact same issue. Just bought a t6.1 private sale 2023 plate 5k milage. The van was converted by a well known provider. Drivers side mirror won’t fold in. Visited my local Vw dealer and they have said that the electrical mirror closing function is catching due to paint which must have happened during the conversion of the van. The van is the original colour as per manufacturer. They have quoted me £400 including vat to resolve the issue. Haven’t yet decided on my next move.

It sounds just the same as my issue.
Mine was fixed under VW warranty. The problem was eventually traced to the driver-side mirror (and windows) control unit.
Lookers VW van centre in Carlisle fixed mine. You could ask your dealer to give them a call!

 

[Richard2525]

It sounds just the same as my issue.
Mine was fixed under VW warranty. The problem was eventually traced to the driver-side mirror (and windows) control unit.
Lookers VW van centre in Carlisle fixed mine. You could ask your dealer to give them a call!

thanks for that i will give it a try

 

[Richard2525]

So are they blaming the thickness of the paint? Or are they saying the backs have been removed and replaced wrong after painting ??
Assuming these mirrors have been painted and not colour coded from factory ?
You'd have to put an awful lot of paint (and probably even leave it in the tin) to stop our mirrors folding ! .

I have to speak to the converter on Monday regarding this but what VW are saying is that the mirrors have been painted, and the paint is preventing the mirrors from folding back. mirror rather driver's side....I'm 99% sure there have been no paint jobs on the van, but as i say ill do some chasing first to establish....