Discover Media Touchscreen Fault

[BlueSchmoo]

Hi,

New member here! My 2016 Transporter Kombi has an issue with it's entertainment system and I am not sure how to fix it. I'd be grateful if someone could advise.

All of a sudden the entertainment system seems to hang when I change radio channels, either via the console or the stick on the steering column. It sometimes hangs for several seconds. While it hangs the screen is not responsive.

Also, I am not sure if it is related (as it started happening around about the same time), when I reverse, the reversing camera will switch from the view of the camera to the radio display after a couple of seconds. Not handy while reversing!

Love my 1st Kombi!

 

[Big Al]

I think to help with your query, Make/model of head unit may help. Is reverse camera factory or aftermarket? If not factory state make and model.
Sorry I cant help you Bud.

 

[Loz]

Have you tried a soft reboot? (Hold the power button in until it restarts)

 

[BlueSchmoo]

Here is a picture of the unit. Everything on the van was on it from new in the dealership. The entertainment system just freezes, can't change radio channel, use sat navigation, answer phone calls. I tried the soft reboot but no joy. Maybe it needs software upgrading or something?

 

[Robert]

Remove SD card and see if that makes any difference.

 

[BlueSchmoo]

Remove SD card and see if that makes any difference.

Removing the SD card didn't make any difference. So frustrating as I can't use the radio, sat nav, phone connection, anything.

 

[BlueSchmoo]

So a quick update, I spoke to VW yesterday and they said it's a digital sensor that's gone and I need a whole new infotainment system. They said £3000. Wtf?

 

[VanDamMan]

So a quick update, I spoke to VW yesterday and they said it's a digital sensor that's gone and I need a whole new infotainment system. They said £3000. Wtf?

Really feel your pain.....but always a silver lining...ditch the bitch and go aftermarket...when I got my Kenwood headunit it was £1k...so your saving £2k ...if you want some advice try @Absolut5 ............ Web link.

 

[Carpinus]

The right hand side of my touch screen no longer works on my Nov 2016 Generation 6 Caravelle. Also radio stations jumping about. Can anyone help?

 

[Dellmassive]

try a reset. . .

press and hold the volume/power knob untill it restarts and you see the boot logo (about 30sec)

 

[Pauly]

Dodgy screens are becoming very common on these early headunits, normally comes as ghost touch where the radio senses constant touchs on the screen pretty much rendering it unusable, unfortunately it generally gets worse and worse

There are people who do replacement screens and there are also people that do replacement units (sometimes needs more than a replacement screen to get it working again)

 

[Carpinus]

Thank you for your prompt reply.

I have tried the reset to no avail.

 

[Dellmassive]

the only other suggestion i would have is to try a full power reset . .

[Guide] Full Van ECU Reset (Capacitive Discharge) -- How I Done It --

Full Van ECU Reset (Capacitive Discharge) -- How I Done It -- The T6 is full of ECU`s, Modules, CAN Buses and Data packets . . . . . Just like your Phone or PC right. The motor vehicle industry has spent years with research and development making the modern car/van Data and electrical system...

www.t6forum.com

but @Pauly may be onto something . . . as in a hardware fault.

 

[Carpinus]

Why are these units failing on a vehicle that is only four years old. Shouldn't VW be looking at replacing these at a nominal charge?

 

[Pauly]

VW will replace it but it will cost a four figure sum !
I personally think theres a design fault/hardware issue with at least the early version because theres just too many failing now

 

[Dellmassive]

VW will replace it but it will cost a four figure sum !
I personally think theres a design fault/hardware issue with at least the early version because theres just too many failing now

that will probably lead to a health 3rd party repair market.?

its probably just some dry solder joints fractured over time?

or simple component failure.

looks common . .

these guys repair it?

SNS | Technology Specialists for Volkswagen Group: VW, Audi, Porsche, Seat, Skoda

Featured Products Our range of products include Satellite Navigation systems, Bluetooth™ handsfree kits, parking sensors, iPod interfaces, in-car entertainment systems, cruise control and much more. | SNS

www.satnavsystems.com

Satnav Systems (UK) Ltd​

Unit G Argent Court, Hook Rise
South Surbiton KT6 7NL

Hours of Business​

Monday to Friday, 9:30am to 6pm

FOC quote . .

remove and send in service too . .

.

 

[Carpinus]

Thanks for your reply Pauly.

I cannot help feeling you are right it is a problem of the head unit.

Thank you Dellmassive on all your suggestions such as the capacitive discharge option.

However, I cannot see how that will help with the touchscreen which is only partly inoperable. Surely it would all work or not work. Perhaps there is a connector behind the head unit that is only partly home?

With regard to your suggestion to get in touch with Satnav Systems.

Do you have any details on how to remove the head unit in simple stages?

 

[Dellmassive]

@Pauly @Loz

do we have a Guide in the Downloads section for removing the Head Unit?

VIP Membership

VIP Membership Information

www.t6forum.com

Downloads

www.t6forum.com

.

 

[mmi]

Do you have any details on how to remove the head unit in simple stages?

Perhaps this helps:

Disabling the Stop Start with VCDS

has any one found the majic answer to disable the Stop Start function on a 2018 T6 TDi 20 ltr 204 DSG

www.t6forum.com

'Where The Clips Are' thread...

I found a picture that @Skyliner33 Posted to be very useful in allowing me not to break the trim on my rear tailgate wiper cover (as he unfortunately did) Would a thread with pictures of where trim panel clips are around the van be useful to anyone? I'll start with the wiper cover again. Use...

www.t6forum.com

 

[Loz]

Radio removal

Workshop manual section

www.t6forum.com