Bus Stop Campers Sheffield

[JaySal]

Account Suspended

Just a bit of praise and sharing of this so others may benefit from these guys skill. I wish I could take credit for my karndean floor in the van but it wa these guys who fitted it for me.
Check them out on facebook or Instagram to see their conversions.

 

[Kerrance]

Thread merged

Has anybody had any recent dealings with or had a conversion completed by Bus Stop VW or Bus Stop campers in Sheffield lately?

 

[Salty Spuds]

Has anybody had any recent dealings with or had a conversion completed by BusStop VW in Sheffield lately?

Never heard of them & Sheffield is my locale.

 

[Ads_Essex]

Has anybody had any recent dealings with or had a conversion completed by Bus Stop VW or Bus Stop campers in Sheffield lately?

Yes, @JaySal did.
I ended up copying the floor they done for him

 

[Lifeforms]

Yes. They got our initial colour choices wrong at the meeting. They’re also appalling at communication. Emails have gone unanswered for weeks. We don’t know if this is because of a poor administrator or just indicative of the business itself. We’re not demanding or awkward customers. The conversion is also 2 months late, despite them having it for 6 months now. We had no idea it would be this bad after reading reviews and putting our trust in them.
Be warned.

We just don’t understand it. Their reviews are flawless.

 

[Salty Spuds]

We just don’t understand it. Their reviews are paid for.

FTFY

 

[Sidbattle]

We’ve got a Crafter conversion ongoing with Bus Stop was supposed to take up to 2 months and they’ve had it 5. Apparently they’ve had staffing problems, I’ve had no problems with communication but find that you need to pressure them.

 

[Kerrance]

We’ve got a Crafter conversion ongoing with Bus Stop was supposed to take up to 2 months and they’ve had it 5. Apparently they’ve had staffing problems, I’ve had no problems with communication but find that you need to pressure them.

Delays etc can be unavoidable but they should be communicated when known, not when pressure is applied..
Unfortunately we've too experienced significant delays. Only updated when pushed.

 

[Lifeforms]

FTFY

Delays etc can be unavoidable but they should be communicated when known, not when pressure is applied..
Unfortunately we've too experienced significant delays. Only updated when pushed.

I wonder what is behind the lack of transparency? Pride? Thinking they’d get the replacement staff but couldn’t so easily? Bad admin? Just not much customer skills awareness? Maybe a combo of all these issues?

 

[Bigsidavies]

I’d be going to visit and see my van. Just to make sure they’ve not damaged it and trying to get it repaired without telling you.

 

[Kerrance]

I’d be going to visit and see my van. Just to make sure they’ve not damaged it and trying to get it repaired without telling you.

When we did that, that's when it came to light they'd not even started it!

 

[Salty Spuds]

When we did that, that's when it came to light they'd not even started it!

I’d have brought it home at that point & cancelled the deal.

 

[JOG]

I’d have brought it home at that point & cancelled the deal.

Regrettably, I couldn’t agree more

 

[Kerrance]

I’d have brought it home at that point & cancelled the deal.

Regrettably, I couldn’t agree more

Exactly what we did, following further false promises & finding out no materials had been ordered we eventually requested a refund. Nearly two months later, during which we’ve been told several times they’ll start the refund… we’ve yet to receive a penny back.

 

[Bigsidavies]

Exactly what we did, following further false promises & finding out no materials had been ordered we eventually requested a refund. Nearly two months later, during which we’ve been told several times we’ll start the refund… we’ve yet to receive a penny back.

How did you pay the deposit? Credit card? Then raise it as a dispute.
Similarly with a debit card speak to the bank and ask to get the amount charged back to your account (not sure there’s a time limit on that, but I have done it with just one phone call in the past).

 

[Salty Spuds]

Unfortunately, bank transfer. Something I regret very much and oddly have always made a point to not do previously??. Live and learn.

Small claims court. It’s all done online now & a very easy process and cheap. As soon as they know you’ve started the process it will focus their minds. As a company, the last thing you want is a CCJ against you.

 

[Sidbattle]

Unfortunately, bank transfer. Something I regret very much and oddly have always made a point to not do previously??. Live and learn.

I’ve PMd you

 

[Lifeforms]

We’ve got a Crafter conversion ongoing with Bus Stop was supposed to take up to 2 months and they’ve had it 5. Apparently they’ve had staffing problems, I’ve had no problems with communication but find that you need to pressure them.

Have they given you a new delivery date or new estimate?

 

[Sidbattle]

Have they given you a new delivery date or new estimate?

No, I’m hoping the quotes the same as originally given. I know the twin seat swivels have gone up in price by £100. Only said it’s very near completion. We’ve got 2 weeks leave mid June, I hope we have it back for then.

 

[Sidbattle]

I really hope they do! Have you thought about calling in to see if they are actually near completion to avoid any nasty surprises in two weeks time?

Yes i got them to send photos, also called in with some bits for the van, fingers crossed