Anyone got any contacts at DHL?

Tourershine

Tourershine

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Another random thread of mine.

Does anyone have a contacts within the DHL group? preferably someone with clout. It's relatively minor in the grand scheme of life, but I purchased a new machine polisher off a chap on Gumtree who seems to be a genuine guy. He sent the machine through DHL and I have the tracking information, which has proof the item was dropped off at the DHL Service point, what ever that is. However, this was the 7th of September, with an delivery date of the 9th of September, and nothing turned up. The seller has tried every option to find out what has happened but he's just getting stone walled and told it's gone missing and it's not DHL's responsibility for some bizarre reason. I've personally tried all the standard options available to myself, but i'm just getting either no help from DHL or no response at all. They just keep saying things go missing, and it's not their responsibility, which I find absolutely obscure considering they are paid to get an item from point A to point B.
On one hand, I sympathise with the seller, because he has done what he said and see's no real reason he should refund me, but on the other, I paid £200 for a new machine that's vanished within a delivery company that are basically saying hard luck. So i'm a little reluctant to swallow this loss out of principal.

I've ended up buying 2 more machine polishers for the business now anyway, but that's irrelevant.
I get it's a weird thing to ask in here, but with so many different people, you never know who's in here and what contacts they might have.
 
That is dreadful. I believe something happened to me like that on one occasion. I bought a reasonably rare ish LP. I tracked it all the way from Japan, to a local depot. They repeatedly said the driver tried to deliver it and I was not at home. Which is a lie, I waited outside the house for hours For days I rang, the guy in the office became very stroppy. It never arrived. I have friends who also had things go missing from the very same company. They had the same story. On one occasion my friend rang and then went to the depot. The office manager immediately said it was out on delivery. My fried raged at him. He pulled the package from behind the counter. I forget the name of the main company. It was a well known one, but from memory they subcontracted out delivery. I had other problems such as incredibly long delivery time and they repeatedly saying it had been delivered. Some times they left it in a local town shop and said I was not in!

These things are evidently quite common.
 
Had similar problems with Hermes. Sent three gadgets out, with two being bought by people in the same area. All three never arrived - the contents having been taken and the parcel bag stuffed with cellophane wrapping.
It was either the drop-off point (ie the shop) or someone in the sorting chain, as the fact that all three were plundered ruled out the delivery driver.
Hermes were awful. Clearly a theft had occurred but they couldn’t give two hoots.
They tried to back out of the claim - which they dealt with individually and not as a single claim - by quoting the items sent were not covered on their T&C’s. Luckily they had mis-applied this rule, and the items were actually covered.
They paid out, but it was a struggle.
I then found out that they, and most other courier firms, were not really regulated by the ombudsman - only Royal Mail & Parcel Force are. Which is why we pay more (and at times get an archaic service) with RM - they have to pay insurances (that actually pay out), and are accountable to an ombudsman, which is probably why they’re behind the curve with technology and innovation.

Where possible (ie: other than pre-arranged returns) I use RM now.

Sorry Paul. Doesn’t answer your post. Might help with future sales/purchases, mind.
Good luck with it.
 
TS - Sorry, I haven't got any contacts in DHL but I would suggest that it's not really your problem (other than the 'embuggerance factor'). I'm assuming that you didn't organise for the item to be collected from the seller and delivered to you and if that's correct, I would suggest that it should be up to the seller to to either deliver the item to you in the advertised condition (which includes delivery on his behalf via the courier with whom HE has a contact) or refund you and sort it out himself with DHL. 'Seems to be a genuine guy' isn't really a valid reason for you to suffer a loss and if he refuses to refund you, I would suggest making a court claim for the money (google those words). You will have to pay a court fee but for a £200 claim, it wouldn't be much.
 
Ayjay said:
TS - Sorry, I haven't got any contacts in DHL but I would suggest that it's not really your problem (other than the 'embuggerance factor'). I'm assuming that you didn't organise for the item to be collected from the seller and delivered to you and if that's correct, I would suggest that it should be up to the seller to to either deliver the item to you in the advertised condition (which includes delivery on his behalf via the courier with whom HE has a contact) or refund you and sort it out himself with DHL. 'Seems to be a genuine guy' isn't really a valid reason for you to suffer a loss and if he refuses to refund you, I would suggest making a court claim for the money (google those words). You will have to pay a court fee but for a £200 claim, it wouldn't be much.
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I'm with Ajay. I think legally the situation is that you should not be out of pocket on this, the item was not delivered to you and the seller is in breach of his contract (as a result of DHL failing to honour their contract with him).
That sounds harsh, and I understand why you don't want to see him lose out on this, but that is the way I understand the law sees it and equally why should you be £200 out of pocket?
 
Seller to refund you as you haven't received your item. Contract is between seller and DHL
 
The bit I struggle with is why it's apparently not DHL's fault. But you are remote from them, and not their customer, so difficult to get an answer I guess.
I agree with others. It's the seller's issue, and they should just refund you, then they sort out DHL.

Pete
 
VanDamMan said:
Hi @Tourershine ....if you paid via Credit card you can make a claim on them for refund....goods not recieved ;)
Click to expand...

No, it was a straight forward sale of a new boxed machine polisher that hadn't been used and was the right price. I paid by bank transfer and the seller isn't going to refund me because as he puts it, he's done his bit.
As much as I would like to challenge that, its one of those situations where if I start getting funny, he will just ignore me, so trying to keep him in side whist he's trying to sort this situation out.
 
Tourershine said:
No, it was a straight forward sale of a new boxed machine polisher that hadn't been used and was the right price. I paid by bank transfer and the seller isn't going to refund me because as he puts it, he's done his bit.
As much as I would like to challenge that, its one of those situations where if I start getting funny, he will just ignore me, so trying to keep him in side whist he's trying to sort this situation out.
Click to expand...
Rock and a hard place ....99 times out of 100 all is well ..hope that someone puts there hands up and sorts it.....I recently had a two part package delivered over two different days ....driver said thats normal ? crazy o_O
 
Sorry if it’s bad taste....just got a delivery
69EF8A42-D5F1-4543-881F-312ED158B0BB.jpeg

hope it’s taken in good light :inlove:
 
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Slightly off topic but,
At the height of the pandemic, I had zero of my own work, and decided through sheer boredom, to take on some courier work, for a well known company.
The insight that gave me was amazing !
If I said that zero f*cks were given, that would be to many !
 
Surely the seller should have costed insurance into his price as sending a high value item. Personally I would make a small claims against him if he refused to refund. Or ignored your contact.
 
Although no resolve from this, it's actually a very interesting investigation that I feel should be shared for entertainment purposes obviously.

So, countless calls to DHL not once got me either an answer or a human voice. One call was timed at 37 minutes, to then literally get hung up on before a voice was even heard.

Begrudgingly I had no option, but to take to DHL's Twitter account. This isn't my favoured avenue of contact for personal reasons, but I don't have any choices left. First public tweet was responded to straight away with a DM into the inbox asking for more details so this person could look into the case. This led to a confirmation that the parcel had been dropped with a DHL service point, (which by the way is a shop that takes parcels apparently) but this wasn't the Twitter account department, and could I Tweet DHL Express UK, which I did.
Again, this was quickly responded to, but this time it was claimed the parcel tracking number didn't exist, to which a screenshot of the DHL website confirming the tracking number and the parcels location was sent. This was then responded by a different person saying the parcel was received and they were looking into the exact location straight away....... 2 days later, still no response, so another message sent through Twitter, which was quickly responded to, stating that the parcel was rejected by the driver, to which I pointed out the above reel of messages, then silence. Once again I had to Tweet on their public feed, and once again it was replied to pretty quickly by a private message asking for the details again. They then claimed the parcel was attempted to be dropped with the DHL service point (a shop) the shopkeeper rejected the parcel for some unknown reason and CCTV showed the parcel being handed directly to a DHL driver that was in the shop at the time, and that's where it vanished.
This is why DHL are saying it's not their responsibility, because it was handed to one of their drivers and not done through the official drop off point.

Maybe the driver was handed a Dewalt box, that was obvious what was inside, and decided to 'loose' the said box and therefor tough luck basically.

Oh, and this isn't an isolated incident. All of DHL's Twitter and Facebook feeds are littered with the same problems, and it seems that the people responding to these cases are either trained to constantly reply with conflicting information, or they are so used to this happening that they just don't care anymore and just lie on the hope most people will just give up.
 
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Tourershine , I suspect that may have been original and primary company that I was talking about above but I think that I just gave up and deleted the contacts. Some primary companies, that is the big name, the people who are originally contracted, subcontract local deliveries to local companies who drive around in unsighned and battered old vans. Sometimes not even van but old cars. They could be anyone but are more often or not extremely poor people. They earn a pitiful amount and have to deliver a certain amount to get their money. They are treated very badly and are often stressed. I have talked to a few of them and given them water. It must be an uncomfortable way to live just day to day, they are very pushed. The sending co in Japan returned my money, where exceptional polite and apologetic, the converse was the case here. I was just going in circles. I was getting quite manic. I even spent hours on the driveway by the road just sitting an waiting, people around thought that I was nuts, they where correct, each day they said I was not in and so the same the next and the next day they where just lying I felt.

I think that the delivery industry needs investigating and put under proper scrutiny, regulated and forced to adopt proper working practices and be open. I also suspect that there may be criminal activity even if it is at only a local level. I have heard so many stories from different people around here that, that must be the case. I just amused it was just near to here but it is possibly much wider problem.
 
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Kind of Blue said:
They earn a pitiful amount and have to deliver a certain amount to get their money. They are treated very badly and are often stressed. I have talked to a few of them and given them water. It must be an uncomfortable way to live just day to day, they are very pushed.
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I don't know where you are but round here they all drive very tidy vans and can even afford their own water. Price work is inherently challenging, no matter what trade you're in.
 
There are plenty of poor honest people. Delivery drivers regardless of which company they work for have to break the speed limit to make there target deliveries, this alone should be grounds for some reform within the industry.
 
DXX said:
There are plenty of poor honest people. Delivery drivers regardless of which company they work for have to break the speed limit to make there target deliveries, this alone should be grounds for some reform within the industry.
Click to expand...

I absolutely agree with every thing you say here.
 
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