After researching pop top fitters I found this 5* rated company not to far away so paid deposit
Picked van up when I’ll just drove home parked van up for next 2 weeks it was doctors and hospital visits.
Received a message from Darren who said he recognised me profile from day I dropped my van off and he was there collecting his van, asked if I had inspected my van and was I happy with it. Reason for asking he had found sharp steel sticking into canvas at back of the roof, was going on holiday to Belgium would be in contact when he got back. On returning from holiday I received pics of his van canvas ripped, he contacted Cosmic and was told to use duct tape till he returned.
Few days later Darren contacted me to inform me he had been back to Cosmic wasn’t happy with response seemed they was blaming product and not really accepting responsibility.
He had therefore been to manufacture who condemned the fitting and arranged full replacement roof.
We checked our van found same issues, called Cosmic who basically wanted van back said they was busy but would get on off it between other vans could be several weeks. Not happy with this customer service after spending £6k I went to another fitter of same pop top who couldn’t believe the state of the roof. Therefore went to manufacture who condemned my van same as Darren’s.
Cosmic claimed they knew nothing about it so Matt who I spoke to has gold fish memory or is a liar (later found to be the later).
Dario the owner went on to slag off the manufacturer for poor product, his own staff saying he couldn’t get people to do as he instructed. Matt was blamed for not informing him I had an issue with roof then he claims I had never been back in touch .
Says I should have given them the chance to put right the roof, sorry but after another owner told me on collection they found hole in canvas and Cosmic put a patch on a new canvas I didn’t believe they would remove and refit the whole roof but do a bodge instead.
They refuse to accept any liability and refund any additional costs.
So much for customer service and care.
Many say great company but not in Darren’s and myself experience.
Picked van up when I’ll just drove home parked van up for next 2 weeks it was doctors and hospital visits.
Received a message from Darren who said he recognised me profile from day I dropped my van off and he was there collecting his van, asked if I had inspected my van and was I happy with it. Reason for asking he had found sharp steel sticking into canvas at back of the roof, was going on holiday to Belgium would be in contact when he got back. On returning from holiday I received pics of his van canvas ripped, he contacted Cosmic and was told to use duct tape till he returned.
Few days later Darren contacted me to inform me he had been back to Cosmic wasn’t happy with response seemed they was blaming product and not really accepting responsibility.
He had therefore been to manufacture who condemned the fitting and arranged full replacement roof.
We checked our van found same issues, called Cosmic who basically wanted van back said they was busy but would get on off it between other vans could be several weeks. Not happy with this customer service after spending £6k I went to another fitter of same pop top who couldn’t believe the state of the roof. Therefore went to manufacture who condemned my van same as Darren’s.
Cosmic claimed they knew nothing about it so Matt who I spoke to has gold fish memory or is a liar (later found to be the later).
Dario the owner went on to slag off the manufacturer for poor product, his own staff saying he couldn’t get people to do as he instructed. Matt was blamed for not informing him I had an issue with roof then he claims I had never been back in touch .
Says I should have given them the chance to put right the roof, sorry but after another owner told me on collection they found hole in canvas and Cosmic put a patch on a new canvas I didn’t believe they would remove and refit the whole roof but do a bodge instead.
They refuse to accept any liability and refund any additional costs.
So much for customer service and care.
Many say great company but not in Darren’s and myself experience.
That "install" is shockingly poor mate. I've never seen anything like it and it's hard to envisage how anyone could make a worse job.
