Vw Warranty Work - Charge For Courtesy Vehicle Insurance?

[Andy Cody]

Hi Guys,

Just tried to book my van in for some warranty work on a leaking sliding door seal and the friendly chap at VW Norwich informed me as of last week they don't offer courtesy vehicles FOC. It seems I have to pay for the fully comp insurance cover on the courtesy vehicle.

Seems a little bit harsh for warranty work or am I just being cheap? (I think he said they would cover it with a £250 excess for £12.50/day)

Has anyone else experienced this?

Thanks, Andy

 

[zebra]

Yes, I was told at Clark Commercials in Aberdeen that it’s £20 flat rate but the excess is still £1000. In the end the card machine wasn’t working so it was free. Pretty sure it was similar at the Nissan garage a few years back which is part of the same group.

 

[Vkerr]

Stand your ground if it was out of warranty then ok, but it's not so don't let them away with that.
I've just had a courtesy van for the past 4 days free of charge as mine is in for warranty work £500 excess to.

 

[ahappychappie]

My van is in for warranty work next week at Inchcape Manchester - courtesy vehicle is free (though circa 1 month wait for one!!) - however excess is £1,000 - unless you pay £15 and it's then reduced to £250 or thereabouts. They've got you over a barrel really as just can't risk a £1k excess...

 

[Phantom]

I've come across this in the last 12 months with a car garage, stand ground and they waive fee!

 

[Andy Cody]

Looks like it’s fairly common then. Maybe an email will help change their mind. The van is a 2016 plate with 20k on the clock so should be covered under warranty.

 

[Buster]

You don’t have to pay unless you want to cover the excess