VW Dealerships - personal experience

[RobertO2023]

I've previously documented my woes with dealers. In addition to that, I've had to replace my front pads after just 6000 miles of driving since I bought it. I would have expected at least 12000 miles from a part worn set on an approved used vehicle. I'm very light footed too !!

 

[RobertO2023]

I’m certain sure it’s common among all franchised dealerships - they are businesses without any real identity. Hiding behind the corporate plc face - a robotic pat drill attitude that can’t do anything without tick boxes. The world we now live in is the same over and over- computer says etc etc.
I have real distrust of main dealers who are in my experience only operating on profit centres. No real friendliness just getting the max amount of money at every opportunity.

 

[RosscoPCole]

Maybe I've been lucky, but my local VW van centre has been fantastic, not pushy at all. After I had a slight accident when a car reversed into the rear of my van in a car park I went round and they refitted the factory bike that had popped of one side there and then and explained that it was bent and not safe. No charge was made and they emailed me explaining the damage for the insurance claim with the other party.

 

[Chippie1]

I’ve made my way down the M5 this morning from Bristol to south Devon I’m not kidding I think every other 20 cars was a transporter of one model or another all modded one way or another.
Not only do we pay a premium for our vans but we also spend our hard earned pennies modding them to our likings.
There ain’t any manufacturers that have the same cult following in the van world as the transporter scene full stop so why VW persist in expecting us to put up with there main dealer woes is baffling. I understand it’s just a sales ploy selling vans is just a numbers thing but a little loyalty goes along way. Thank god for decent vw enthusiastic independent garages. They get my vote and business every time.

 

[GUMY]

I'm booked in for the first oil change and inspection next week at VW Commercial Centre in Liverpool. I'm roughly the same distance to Preston, so either would do. I'm nervous now after reading this thread, and wondering if anyone here has first hand experience at either of these centres?

 

[Pure grey 4 motion]

I’ve made my way down the M5 this morning from Bristol to south Devon I’m not kidding I think every other 20 cars was a transporter of one model or another all modded one way or another.
Not only do we pay a premium for our vans but we also spend our hard earned pennies modding them to our likings.
There ain’t any manufacturers that have the same cult following in the van world as the transporter scene full stop so why VW persist in expecting us to put up with there main dealer woes is baffling. I understand it’s just a sales ploy selling vans is just a numbers thing but a little loyalty goes along way. Thank god for decent vw enthusiastic independent garages. They get my vote and business every time.

I couldn’t agree more - very well put!

 

[Howzat]

I've used VW Liverpool a few times now and never had an issue (touch wood). In again on the 4th Jul for its final service under the All In Plan. Sunny (young lad) is really helpful and Billy (old twt) likes a crack. Try asking Billy for a complimentary air freshener.

 

[Kind of Blue]

Good old scousers!

 

[Sasquatch]

Billy (old twt) likes a crack.

I discovered that at Volvo dealerships the oldest techie is referred to as "the Fossil."