An All-In policy was sold to me by my local dealer when I took my T6 (CXEB) in for some work. It was new to me at the time — only four years old and with a comprehensive VW service history. I was told that it qualified for the All-In service plan. This came as a pleasant surprise, so I took up the offer for added peace of mind.
Unfortunately, within the second year, I had to make a claim on the policy due to high oil consumption. The claim was denied on the grounds that a similar claim had been made by the previous owner. A subsequent conversation revealed that VW Financial Services do not log claim information on the same system that dealers use to confirm and validate new All-In policy sales. Due to customer confidentiality policies, details of the previous claim couldn’t be shared with me.
However, my post is simply to warn all potential All-In policy purchasers — whether through a vehicle/policy transfer or a new purchase for a used vehicle — that the warranty aspect of the policy could be effectively worthless. This situation is now likely to turn ugly, as Volkswagen, the dealer, VWFS, and VW Warranty all deny responsibility.
Has anyone else experienced a similar issue?