Hello all, I have issues that infotainment system get stuck upon power on looking for "users". It stays there forever.
Sometimes resetting the unit can help (holding power button for 10 seconds until VW logo comes on)
The systeminformation tells:
Unit partnumber: 3G5035820
Hardware: H12
Firmware: 0156
Navigation: 19.1
There is also two "buttons" on the screen saying: "Update firmware" and "Online download".
I tried both of them and get stuck.
What is the process of updating?
Sometimes resetting the unit can help (holding power button for 10 seconds until VW logo comes on)
The systeminformation tells:
Unit partnumber: 3G5035820
Hardware: H12
Firmware: 0156
Navigation: 19.1
There is also two "buttons" on the screen saying: "Update firmware" and "Online download".
I tried both of them and get stuck.
What is the process of updating?
