Sliding door internal trim rubbing on external paintwork

Have searched through the "sliding door rubbing" posts but haven't seen one that matches my issue - the internal trim on my 2020 Caravelle is rubbing on the external paintwork, and the paint is rubbing through.
You can see the bad door (left hand/passenger side) here:

And the other (good) side:

One thing that could in theory be causing this is that the interior trim is loose/sitting proud, but it doesn't feel like it has much give when I push it in, and on the other side there's at least a finger width gap at all times, so it would have to be sitting out quite a way to foul the paintwork.

Any ideas? The vehicle is under extended all-in-one warranty.

In the meantime I've just ordered some 3M Ventureshield paintwork protector tape that I plan to put on the paintwork and the interior to hopefully prevent it going any deeper into the paintwork.
 
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