I had Bilstein B14s fitted 08/18 & they failed 10/21.
Less than 45000 miles of normal driving (majority motorway driving).
I went back to the supplier but they had stopped supplying Bilstein.
I contacted Bilstein technical UK to see if I the failed struts could be rebuilt.
They do not rebuild B14s.
They were no help whatsoever.
The van was off the road for over a week, waiting for parts.
Since then I have had two more front struts fail, two rear struts & two springs (one front, one back) with varying wait times for parts or fitting.
When the latest strut failed, I tried to find yet another replacement.
Nil stock, 4 week wait & the suppliers will not break into a kit, even though kits are in stock.
I think they drop ship.
I know several other transporter owners & they have had zero suspension problems.
Finally had enough of having my pants pulled down & went to CRS (as recommended by this forum but a 2h drive away)
I now have suspension that has transformed my van. It is not made of blue & yellow cheese and the difference in quality is clear. Like someone here once said, it’s not the jump in quality from stock to B14, but it is still better. It could be that Bilstein is a brilliant company that has produced a dud…but I do feel a tad stupid for having been so loyal, to such a poor product, for so long, despite the evidence. Very happy with my van now (I was beginning to lose the love). I’ve also driven it with the most sensitive measuring device ever produced (the wife) & the results were a significant improvement. Very grateful to Steve & Rob at CRS for sorting this mess out.