You are not alone, mate. I have the same van spec and the same problem. I have posted a couple of times on my ongoing problems already so I hope I am not becoming boring. My van has a flat battery again. It is draining in a few days. I am tackling VW customer services who are being helpful to an extent. The VW Assist guy came today to get the van going again. I am using them because it logs the fact there is a problem with VW HQ. What he has advised me beggars belief. If you have time to read my last email to them you will see what I mean...
Thank you for your help Adrian (customer service team). I have also been in touch by phone with a colleague whose name is Lisa (customer services). She was helpful and is trying to get someone to contact me.
However, the latest advice from VW Assist is set out below and I am not happy with it.
The technician has been and reported that the battery is sound with a good response to charging even when the van is at idle.
- He said it drained because I drove the van only once in a two-week period.
Advice: I should be driving the van for at least a half-hour long run every few days or it will go flat again.
If the police stop me because of Covid-19 restrictions, I should tell them that VW told me to do so and inform them of the battery problem. (!!!)
- Alternatively the alarm system is draining the battery. An alarm system on a Transporter will drain the battery inside two weeks.
Advice: Leave the van unlocked so as not to engage the alarm system or remove the battery altogether.
I wrote all this down as he said it. Then I read all his comments back to him to double-check it reflected accurately what he had said.
To be frank I am struggling to believe this is good advice - it's a van not a thoroughbred racing car.
- I have wasted a total of half a tank of diesel - about £40 worth - having the van sit at idle on the drive, three times.
- I don't want to risk breaking the law on Covid-19 lockdown rules, just to make sure my van starts.
- And, I can't see that my van is safe being left unlocked, particularly, if I am away.
This is costly and worrying. No other vehicle around here is having to do this and they are all being used for short journeys or sitting on drives in exactly the same way as mine is at the moment.
The van's systems, are not performing correctly or have been poorly designed, despite what the diagnostics say.