Do you have a T6.1 with faulty App-Connect?

[TJH1985]

23 T6.1 here and I use CarPlay and Apple Music as well as calls and Waze and always a DPF monitor and I don’t have any issues. In fact I never use the Radio or built in nav.

I have the 8” screen I think if that makes a difference.

 

[davidjmccor]

Would you be happy to share their official response? I’ve been trying to get my local dealer to investigate for a year or so and they just keep fobbing me off with the fact that the fault stops whilst investigating….5 mins after driving away, it comes back as I drive home.
I extended my warranty last year so I can hopefully still pursue it and get a solution; not that optimistic to be honest, but having something official that admits there is an issue might help?

 

[AlexSparky]

I have suffered with cracking and distorted music since I purchased the van in 2021 and have been in dispute with vw since. As they have said they will do nothing to sort the issue I am now dealing with the vehicle ombudsman. Let’s see what happens

Ok the issue has been with the ombudsman for moths now and have come back and said that vw are not under any obligation to fix and say it sounds like a software issue ( which I know and vw do not have a update). I give up no help for the little guy. I now need to find some one that can see if they can do some sort of update or add a new CarPlay patch in the north London area . Any recommendations would be great.

 

[Skyliner33]

Ok the issue has been with the ombudsman for moths now and have come back and said that vw are not under any obligation to fix and say it sounds like a software issue ( which I know and vw do not have a update). I give up no help for the little guy. I now need to find some one that can see if they can do some sort of update or add a new CarPlay patch in the north London area . Any recommendations would be great.

I have almost given up on this. VW are aware of the issue, according to my dealer. But don’t have a fix. My dealer says there is no point fitting a head unit as it is a software issue and even if they do fit a new head unit the software would be copied across from my head unit so the issue would still be there.