Lancaster Motorhomes & Caravans

[betweencloudshadows]

Hi! Just wondering f anyone else has had issues with Lancaster Motorhomes & Caravans near Carnforth?

I don't really want to trash them by going into details but it'd be good to hear anyone else's experience. Thanks.

 

[JumpShip]

No personal dealings with this company but online reviews seem a bit hit and miss.
We've dealt with a few caravan/ motorhome places over the years and from experience they are all about as bad as each other .
Happy to take your money and promise you the world , once you've parted with your money they couldn't give a toss .
Make sure you screw them down to everything in writing and then threaten legal proceedings if/when they try to fob you off would be my advice.

 

[Green Giant]

Yes, shocking experience, they are not trustworthy
We ordered/payed for a new factory spec swift caravan from them, waited 3-4 months, what they gave us on pick up day was a 6 month old caravan they had as their display/demo caravan.
I questioned them, said it looked like the demo van, pointing at the empty space where they display the van indoors,
He said no, no that was picked up by
the customer earlierin the week..
All staff lied to our faces telling us it was a new delivery from factory, all the faults and damage was how it came from factory…
But they had forgotton to upplate the caravan as we had ordered, I could smell a rat, photographed vin number and went and called swift, it had been delivered to them6months earlier, they will lie to your face, bully you, threaten you with court action,
Your post has brought back bad memories
I hope they haven’t got any of your money.
They are crooks.

 

[betweencloudshadows]

Yes, shocking experience, they are not trustworthy
We ordered/payed for a new factory spec swift caravan from them, waited 3-4 months, what they gave us on pick up day was a 6 month old caravan they had as their display/demo caravan.
I questioned them, said it looked like the demo van, pointing at the empty space where they display the van indoors,
He said no, no that was picked up by
the customer earlierin the week..
All staff lied to our faces telling us it was a new delivery from factory, all the faults and damage was how it came from factory…
But they had forgotton to upplate the caravan as we had ordered, I could smell a rat, photographed vin number and went and called swift, it had been delivered to them6months earlier, they will lie to your face, bully you, threaten you with court action,
Your post has brought back bad memories
I hope they haven’t got any of your money.
They are crooks.

Sorry to hear that, but it doesn't surprise me. Initially charming and then it's all deny and deflect when things go wrong

 

[VW T-Nut]

Yes we had similar dealings, took the money, promised the world, delivered nothing but arrogance and threats!

 

[betweencloudshadows]

Yes we had similar dealings, took the money, promised the world, delivered nothing but arrogance and threats!

Google reviews suggest we're not alone. Hope you left one too?

 

[VW T-Nut]

Yes and trust pilot and judge service. Trust pilot looks like it has fake reviews from the owners as two 5 star reviews are from the directors names listed on companies house

 

[VW T-Nut]

The other latest 5 star reviews look fake too as they are vague and new accounts with one and only review then nothing else

 

[betweencloudshadows]

The other latest 5 star reviews look fake too as they are vague and new accounts with one and only review then nothing else

Two of the Trustpilot accounts with the same names as the Directors

 

[Sasquatch]

Two of the Trustpilot accounts with the same names as the Directors

Now there's a thing!

Have you reported this to Trustpilot?

 

[betweencloudshadows]

I have- just awaiting a response

 

[DXX]

Yes, shocking experience, they are not trustworthy
We ordered/payed for a new factory spec swift caravan from them, waited 3-4 months, what they gave us on pick up day was a 6 month old caravan they had as their display/demo caravan.
I questioned them, said it looked like the demo van, pointing at the empty space where they display the van indoors,
He said no, no that was picked up by
the customer earlierin the week..
All staff lied to our faces telling us it was a new delivery from factory, all the faults and damage was how it came from factory…
But they had forgotton to upplate the caravan as we had ordered, I could smell a rat, photographed vin number and went and called swift, it had been delivered to them6months earlier, they will lie to your face, bully you, threaten you with court action,
Your post has brought back bad memories
I hope they haven’t got any of your money.
They are crooks.

Caravans and crooks…….

 

[VW T-Nut]

Dig into Ben Heaviside the other 5 star review (son ln law of Stephen hall, married to ajâ Heaviside (formerly hall)

 

[Sasquatch]

Fake reviews are illegal in the UK under the Digital Markets, Competition and Consumers Act 2024, which took effect in early 2025. It is illegal to write, commission, or publish fake, misleading, or undisclosed incentivised reviews. Businesses can face fines of up to 10% of their turnover.

 

[VW T-Nut]

Wow, that would be 100,000’s in fines. Take screen shots before they get deleted or removed

 

[DXX]

Fake reviews are illegal in the UK under the Digital Markets, Competition and Consumers Act 2024, which took effect in early 2025. It is illegal to write, commission, or publish fake, misleading, or undisclosed incentivised reviews. Businesses can face fines of up to 10% of their turnover.

Did they create 2000 Review Police positions along with the change in the Law? Even plod can’t keep up with the important stuff let alone the rest of the dros.

 

[VW T-Nut]

I doubt it’s a police matter! It’s civil not under police jurisdiction but under whichever body is set up to “police” it

 

[Sasquatch]

The Competitions and Markets Authority enforce it, and they have significant powers to levy fines without all that tedious messing about going to court.

 

[Green Giant]

Well, when things got heated in our situation in the showroom, the boss said his daughter was a Barrister…lol,

 

[VW T-Nut]

How sad is that! Have you left a trust pilot, google and judge service review?

This is the link to the CMA on the .GOV website:

Report a problem to the CMA

Tell the CMA about competition and consumer issues.

www.gov.uk