Lancaster Motorhomes & Caravans

Good news- I reported them but never heard back with an outcome.

My previous Google review was removed after I posted screenshots of the Trustpilot reviews (at least I think that's why) but I've just tried to re-submit. Hopefully it'll appear online this time!
It’s on there now! 👍🏻 I don’t know if you have ever had the misfortune to deal with the young manager in there but he is a nightmare and possibly the most arrogant person on the planet. It’s clear his family started the business and he’s just inherited the job
 
Good news- I reported them but never heard back with an outcome.

My previous Google review was removed after I posted screenshots of the Trustpilot reviews (at least I think that's why) but I've just tried to re-submit. Hopefully it'll appear online this time!
I watched the reviews and the day they disappeared a 5* review popped up 🤯😂😂 they are so fake it’s almost laughable!

It looks like a couple more 1* reviews have popped up on Trustpilot and google in the last day or so!
 
I think judgeservice is a good one to review on but you have to have actually bought something from them I think then they send you a review link! It’s a service that a lot of big name car dealers have built into there CMS systems.

Of course Autotrader is also a good place as it still has huge traffic
 
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Another fake 5* review just popped up on google.

Ben Heaviside is the brother in law of James Hall the managing director of Lancaster Motorhomes and caravans.

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Ben Heaviside also made a fake review on trust pilot but it was removed along with Stephen hall and James Halls 5* reviews of their own business.

How much are they going to try to fool the general public into thinking this is an ok business practice?
 
Hello if anyone with problems with them could message me I would appreciate it. I having a very horrid time with them was going to PX my T6 for a van with them and the van turns out not to be what was advertised.
 
If you aren’t at the point of “left a deposit” then I would suggest you don’t go ahead with it.

If you are then I would suggest you get an AA report as that is probably the only way you’ll get your deposit back as you will have a report saying not as advertised and most likely the AA will pick up a lot of faults as they are thorough but don’t give them forward notice that you have organised an AA visit.
 
I left a deposit and have asked for it back. 2 year old van - turns out it was never serviced and so doesnt have the warranty. I have found the process to date very aggressive. I have worked on contracts for the NHS and used to negociating but this is another level of agressive. I would like to thank everyone here leaving their experience above - at least its not just me.
 
At some point they might threaten you with legal action if you don’t go ahead and claim your deposit back. I’ve heard people say this before. Apparently one of the family members is a barrister (previous messages from people on here) someone also found out the name of the guy, he’s based in London and has apparently left 5* reviews on google as if he is a customer. From wheat I worked out he and the directors of the company also left 5* reviews on trust pilot using their own names but these were removed by trust pilot. I think there are screenshots of the reviews on other forums.
 
Thanks VW T-Nut - it just feels really strange. Will report back on where I get to. Seems like there are a few of us in this situation.
 
James. They had a new sales guy who alluded to the fact he might loose his job if I get my deposit back. I guessed James's email and have been in contact with him now. Have done a bank call back with all documentation with Monzo. Will have to wait and see what happens.
 
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Good luck, I think he is the son of the owner judging by DOB on companies house information. I don’t think your job is to protect a sales guys job!
 
Good luck, I think he is the son of the owner judging by DOB on companies house information. I don’t think your job is to protect a sales guys job!
Ok will report back - I am sure from what you say he will threaten stuff. I will just keep calm and carry on. Do you know if anyone clawed money back ?
 
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