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  1. VWT6JGB

    VWT6JGB Member

    Map
    Hi All. Please someone help me with this issue it's driving me nuts!
    In my instrument cluster, my right indicator arrow has a piece of dirt/debris stuck to it which is obviously illuminated every time I turn right. It's been this way since I bought the van from VW in August. This does my head in so much!!
    Can I easily remove it?
    I've attached a photo. Would this annoy anyone else or am I being fussy?

    IMG_3735.JPG
     
  2. Caravellet6

    Caravellet6 Senior Member VIP Member T6 Guru

    Map
    Id be on the phone to the dealer to sort that out, I doubt is was an option you wanted!
    Anything goes wrong on mine it's back to VW....
     
  3. StudleyGlass

    StudleyGlass 150 DSG Combi Highline VIP Member T6 Legend

    Map
    I would second that. Take it back
     
    HHO and VWT6JGB like this.
  4. Pauly

    Pauly Senior Member Admin Moderator VCDS User

    Map
    That would annoy the hell out of me
     
    StudleyGlass, HHO and VWT6JGB like this.
  5. DaveyB

    DaveyB Senior Member VIP Member T6 Legend

    Map
    My OCD could not cope with that - I'd literally be ripping the dash apart to get my way in get rid of it.
    However the sensible option would to make the dealer rectify it.
     
  6. mopardave

    mopardave Senior Member VIP Member T6 Guru

    Map
    back to the dealer for sure!!!!!!!!!
     
  7. Rslad

    Rslad Member T6 Pro

    Map
    Back to the dealer. My driver window made a funny noise a few days ago, back it went and it's now being sorted.
     
  8. VWT6JGB

    VWT6JGB Member

    Map
    I've been into the dealer this morning. They took my details and said their warranty team will call me. To sort this they need to replace the entire instrument panel as it's a sealed unit. Hopefully they will do this under warranty for free?
     
  9. StudleyGlass

    StudleyGlass 150 DSG Combi Highline VIP Member T6 Legend

    Map
    I am sure they will @VWT6JGB , i would insist on it ;)
     
  10. Pauly

    Pauly Senior Member Admin Moderator VCDS User

    Map
    Cant see how they couldnt if its a sealed unit
     
  11. DaveyB

    DaveyB Senior Member VIP Member T6 Legend

    Map
    As its a sealed unit it can't be a case of "reasonable wear and tear" that could have caused the issue. Like the other comments I'd be insisting that THEY fix at THEIR cost, and would start leaning on them rather hard if they try and baulk! Failing that go into the showroom with a tool kit and commence to make it look like your going to dismantle the dash on one of their show vehicles. When they moan just tell them that you're going to swap theirs for yours seeing as they don't think it a problem - they can see how much they like having a vehicle with a component that does not meet Quality Assurance standards.
     
    VWT6JGB likes this.
  12. VWT6JGB

    VWT6JGB Member

    Map
    It turns out that when VW took a close up photo and zoomed in, the speck of debris is actually the plastic edge of the arrow not peirced correctly so it's been there since it was manufactured!
     
  13. mopardave

    mopardave Senior Member VIP Member T6 Guru

    Map
    ..................and????????????????????????????
     
    Polzeylad likes this.
  14. DaveyB

    DaveyB Senior Member VIP Member T6 Legend

    Map
    So it is definitely their problem then. Go get em.
     
  15. VWT6JGB

    VWT6JGB Member

    Map
    Hi All. Thanks for your replies. My cluster is being replaced by VW next Friday.
     
  16. DaveyB

    DaveyB Senior Member VIP Member T6 Legend

    Map
    A win for appropriateness and VW customer Services doing exactly what they are supposed to. Well done.
     
  17. mopardave

    mopardave Senior Member VIP Member T6 Guru

    Map
    the right result!
     

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