I had a terrible experience when I took my 2016 T32 LWB shuttle in for a service and its dreaded first MOT, It was that bad I was actually seriously considering buying a new vehicle and had gone through all the options etc with their sales rep pricing out a vehicle at £46,000.
Issues I had
1) Trade in, I was offered 1,5000 less than any other place I have received a part exchange offer.
2) I was told that White VW shuttles are not good enough to be on their forecourt and only fit for auctions which made me feel all warm and fuzzy since we had paid £20,000 in July for this vehicle
3) We can feel the metal bar through our seat cushion at 3 yrs old and 45,000 miles, I was told thats what happens when you buy a shuttle with standard seats
4) The metal stop is broken on the door our baby car seat side. I said it was warranty work, the mechanic who looked at the car agreed but was then over ruled by the service manager who did not even look at the car. Also has to be noted I never noticed this had not been fixed despite listing it as a job to be done and the afore mentioned only happened after I returned to the dealer where I was told they had not actually looked at that in the first place instead replacing a plastic cover on the hinge. The broken metal stop and the seat belts where not picked up on the VW health check either
5) Both mid row seat belts where left hanging down depsite being reported as warranty issues.
6) I was told and using the exact words (Any warranty issues you have you should take up with Arnold Clark since they are the people who sold you the vehicle and the manufacturers warranty really was not a contract with VW)
Issues I had
1) Trade in, I was offered 1,5000 less than any other place I have received a part exchange offer.
2) I was told that White VW shuttles are not good enough to be on their forecourt and only fit for auctions which made me feel all warm and fuzzy since we had paid £20,000 in July for this vehicle
3) We can feel the metal bar through our seat cushion at 3 yrs old and 45,000 miles, I was told thats what happens when you buy a shuttle with standard seats
4) The metal stop is broken on the door our baby car seat side. I said it was warranty work, the mechanic who looked at the car agreed but was then over ruled by the service manager who did not even look at the car. Also has to be noted I never noticed this had not been fixed despite listing it as a job to be done and the afore mentioned only happened after I returned to the dealer where I was told they had not actually looked at that in the first place instead replacing a plastic cover on the hinge. The broken metal stop and the seat belts where not picked up on the VW health check either
5) Both mid row seat belts where left hanging down depsite being reported as warranty issues.
6) I was told and using the exact words (Any warranty issues you have you should take up with Arnold Clark since they are the people who sold you the vehicle and the manufacturers warranty really was not a contract with VW)
