@Sasquatch I discovered our local main stealer is £192 per hour but I'm going to guess that this particular garage wanted the van for a couple of days and were going to drop onto it within that period as and when they could ie. half an hour diagnosis one day, order in and fit parts next day that sort of thing.
If the bulk of their bread and butter are fleet customers then they will probably have a firms van for days on end with minimal further contact between parties until the vehicle is fixed, as private owners of commercial vehicles we're not used to this type of service on our pride and joy,
just guessing here mind you.