Jeff6667
Member
This is what happened to me today.
Dear Sir,
I am absolutely furious. I was driving my T6 transporter today and it totally cut out on me at a set of busy traffic lights,Lodge causeway Bristol. After 10 minutes I managed to get someone to help me to push it to the side of the road. Everything was totally dead. Unfortunately I had left the details on how to get roadside assistance at home as the day before I was still looking through the user manual. I did try to contact the AA through their website but the app needed more information that I did not have to hand. I do however know someone in the AA who I called. He diagnosed the problem. The battery lead was loose. Find attached photo. Lucky for me I was not on the motorway in the 3rd lane when this happened as I may not have been here at all to complain.
I find it difficult to understand how this was not fitted properly. I spent £34,000 on this vehicle and would have thought it would have been fully inspected before I took charge of it. The inspection on the service schedule has also not been cleared so I wonder if all you did was polish it and sell it to me?
As a result of the sudden cut out of electricity the Stop/start assist has generated a fault and no longer works and all my data reference mileage and fuel consumption has gone.
I do have a recall and a service scheduled in December but I am not sure whether I should bring it to you just in case you forget to tighten something else.
This really is not good enough and this falls well below the standard I would expect from an organisation like yours.
Dear Sir,
I am absolutely furious. I was driving my T6 transporter today and it totally cut out on me at a set of busy traffic lights,Lodge causeway Bristol. After 10 minutes I managed to get someone to help me to push it to the side of the road. Everything was totally dead. Unfortunately I had left the details on how to get roadside assistance at home as the day before I was still looking through the user manual. I did try to contact the AA through their website but the app needed more information that I did not have to hand. I do however know someone in the AA who I called. He diagnosed the problem. The battery lead was loose. Find attached photo. Lucky for me I was not on the motorway in the 3rd lane when this happened as I may not have been here at all to complain.
I find it difficult to understand how this was not fitted properly. I spent £34,000 on this vehicle and would have thought it would have been fully inspected before I took charge of it. The inspection on the service schedule has also not been cleared so I wonder if all you did was polish it and sell it to me?
As a result of the sudden cut out of electricity the Stop/start assist has generated a fault and no longer works and all my data reference mileage and fuel consumption has gone.
I do have a recall and a service scheduled in December but I am not sure whether I should bring it to you just in case you forget to tighten something else.
This really is not good enough and this falls well below the standard I would expect from an organisation like yours.
