Hi all, Im new to this forum and I apologize for the long post but I'm totally lost with the situation I find myself in and I am in need of some help/advise.
I've got a 2021 T6.1 150 LWB. I've had the van for 18 months and I use it as my work vehicle. I do a lot miles in the van, mainly motorway driving and I've put 50k miles on the van since I bought it. I've had put Adblue in the van on several occasions and I generally leave it until I'm able to put 10 litres in, as i buy the 10 litre bottles. I understand now, after reading through a lot of posts on here that I shouldn't leave it to get low but this is the first vehicle I've bought that requires Adblue and I thought as long as I didn't let it got to 0 miles I would be fine. This time I had let it get below 100 miles until the Adblue would prevent the engine from starting and I had to go to job over 100 miles away so I put 10 litres in and then set off. I noticed it didn't register straight away but the time before this it did that but after a bit of a drive it registered and all seemed fine, so I assumed the same would happen here. It didnt, and it went below the 0 miles but i carried on to my destination and thought i will just get recovery out and I can do the job in time i would be waiting for the breakdown company to come and sort it out. The breakdown company came and I told them what i had done and they plugged there machine in and tried everything to clear the faults and try to get around the Adblue system with no luck. The guy said he thought the tank has probably crystalised and the sensor isn't registering the adblue I put in. He said I needed to be recovered and have the van looked at in garage, he told me to there where a lot of faults coming up on his devise that weren't related to the Adblue but maybe there is a fault with the Adblue system and that was affecting the rest. Before this I had no warning messages or lights on the dash about any issues. So I rang the garage I had been taking the van to for my servicing and explained to them what had happened and what the recovery guy had told me and they said they would have to do there own diagnostics so I got it booked in and i had the van recovered to the garage. When we got there the garage was closed so left it outside on the side of the road and returned the next day to get it booked in and give them the keys. The next morning I returned and when I was explaing to the lady on the desk what had happened one of there technicans over heard and said if it was an Adblue issue then they would need to do a check on the Adblue system and that would 3 hours as they have to take it apart and do this, that and the other (sorry im not mechanically minded). I asked whether this would come under warrent and the guy said generally it does when it comes to Adblue system and he asked to find out who my warrenty was with. I spoke to the warrenty company and they informed me my warrnty had expired at the end of march, so spoke to the company bought the van from and basically told me the 2 years extended warrenty I bought hadn't been registered but because I had purchased it from them and didnt register it, that they would honor the warrenty and pay fo the repairs. They just wanted the garage look into and give them a report so they could get the work approved and paid for. I then went back the garage the van was at and istructed them to do the examination of the adblue system and send me the report to pass on. I didnt have anymore conversations with the garage apart from to ring them a few days later to see what was happening and i was told it was booked in for the next day and some one would contact me when it was done. I then received the report a couple of days later (the report is attached) and the report said nothing about checking the Adblue system, instead it listed all the faults from the first examination and said they had investigated a coffee spill on the dash, which they concluded hadn't caused any issues and that they had spent the 3 hours I thought they was using to do a check on the Adblue system checking some wiring, which they also concluded was fine and come to the conclusion there is an issue with the ECU and it needs sending off for further investigation. When i quized them about this and why they hadn't checked the Adblue they said I had voltage reference faults and that could be anything and that it was most likely a nick in the wiring so they had been checking for that but couldn't find anything. They also said there wasn't any faults coming up relating to the Adblue system so they didn't check that and in there oppinian the issue is related to the ECU. Well I wasn't happy about this responce as In my head the issue has come because the Adblue system didn't reckonise I had added Adblue to it and surely the first thing to do is to make sure the Adblue system is working as it should be and then if that all comes back fine then move on to other things, like the ECU.
I've tried talking with garage because i feel they haven't done what i was asking, which didn't go well and they are charging me more than what I was expecting. I've tried telling them im not prepared to pay the bill and dispute it but again that ended very heated, so after taking legal advise I've decide to just cut my loses and pay the bill so I can get the van sorted and back on the road as im in desperate need to get it back on the road.
Im looking for some advice on whether the garage are correct or if checking the adblue system first should have been the correct way of going about this and also if anyone has experienced something similar and had similar faults come up and genearal advise on what I could do going forward.
Thank you in advance for any help/advice anyone can give. As I've said im totally lost and feel extremely anxious about the outcome.
I've got a 2021 T6.1 150 LWB. I've had the van for 18 months and I use it as my work vehicle. I do a lot miles in the van, mainly motorway driving and I've put 50k miles on the van since I bought it. I've had put Adblue in the van on several occasions and I generally leave it until I'm able to put 10 litres in, as i buy the 10 litre bottles. I understand now, after reading through a lot of posts on here that I shouldn't leave it to get low but this is the first vehicle I've bought that requires Adblue and I thought as long as I didn't let it got to 0 miles I would be fine. This time I had let it get below 100 miles until the Adblue would prevent the engine from starting and I had to go to job over 100 miles away so I put 10 litres in and then set off. I noticed it didn't register straight away but the time before this it did that but after a bit of a drive it registered and all seemed fine, so I assumed the same would happen here. It didnt, and it went below the 0 miles but i carried on to my destination and thought i will just get recovery out and I can do the job in time i would be waiting for the breakdown company to come and sort it out. The breakdown company came and I told them what i had done and they plugged there machine in and tried everything to clear the faults and try to get around the Adblue system with no luck. The guy said he thought the tank has probably crystalised and the sensor isn't registering the adblue I put in. He said I needed to be recovered and have the van looked at in garage, he told me to there where a lot of faults coming up on his devise that weren't related to the Adblue but maybe there is a fault with the Adblue system and that was affecting the rest. Before this I had no warning messages or lights on the dash about any issues. So I rang the garage I had been taking the van to for my servicing and explained to them what had happened and what the recovery guy had told me and they said they would have to do there own diagnostics so I got it booked in and i had the van recovered to the garage. When we got there the garage was closed so left it outside on the side of the road and returned the next day to get it booked in and give them the keys. The next morning I returned and when I was explaing to the lady on the desk what had happened one of there technicans over heard and said if it was an Adblue issue then they would need to do a check on the Adblue system and that would 3 hours as they have to take it apart and do this, that and the other (sorry im not mechanically minded). I asked whether this would come under warrent and the guy said generally it does when it comes to Adblue system and he asked to find out who my warrenty was with. I spoke to the warrenty company and they informed me my warrnty had expired at the end of march, so spoke to the company bought the van from and basically told me the 2 years extended warrenty I bought hadn't been registered but because I had purchased it from them and didnt register it, that they would honor the warrenty and pay fo the repairs. They just wanted the garage look into and give them a report so they could get the work approved and paid for. I then went back the garage the van was at and istructed them to do the examination of the adblue system and send me the report to pass on. I didnt have anymore conversations with the garage apart from to ring them a few days later to see what was happening and i was told it was booked in for the next day and some one would contact me when it was done. I then received the report a couple of days later (the report is attached) and the report said nothing about checking the Adblue system, instead it listed all the faults from the first examination and said they had investigated a coffee spill on the dash, which they concluded hadn't caused any issues and that they had spent the 3 hours I thought they was using to do a check on the Adblue system checking some wiring, which they also concluded was fine and come to the conclusion there is an issue with the ECU and it needs sending off for further investigation. When i quized them about this and why they hadn't checked the Adblue they said I had voltage reference faults and that could be anything and that it was most likely a nick in the wiring so they had been checking for that but couldn't find anything. They also said there wasn't any faults coming up relating to the Adblue system so they didn't check that and in there oppinian the issue is related to the ECU. Well I wasn't happy about this responce as In my head the issue has come because the Adblue system didn't reckonise I had added Adblue to it and surely the first thing to do is to make sure the Adblue system is working as it should be and then if that all comes back fine then move on to other things, like the ECU.
I've tried talking with garage because i feel they haven't done what i was asking, which didn't go well and they are charging me more than what I was expecting. I've tried telling them im not prepared to pay the bill and dispute it but again that ended very heated, so after taking legal advise I've decide to just cut my loses and pay the bill so I can get the van sorted and back on the road as im in desperate need to get it back on the road.
Im looking for some advice on whether the garage are correct or if checking the adblue system first should have been the correct way of going about this and also if anyone has experienced something similar and had similar faults come up and genearal advise on what I could do going forward.
Thank you in advance for any help/advice anyone can give. As I've said im totally lost and feel extremely anxious about the outcome.
