Why do companies have e-mail addresses?

[YellowHound]

Just venting a frustration.

Have e-mailed several companies on various things over the last week - not one has replied.

Beginning to think it's just me......

 

[Loz]

we divert our email to a ticketing system and our reply time is less than 10 minutes...

 

[YellowHound]

we divert our email to a ticketing system and our reply time is less than 10 minutes...

Like it!

 

[Roadrunner]

Know what you mean some say they will get back with in 24 hours other 48. I asked one for a quote on a water softener yesterday and had a phone call back. They said they needed to come around for to do the quote. On the website it told me to click here for a quote. I told them don't bother if they could not give one over the phone. This morning I emailed them and complained about it the response was we will get back to you in 24 hours !!! they must be rushed off their feet

 

[PukkaT6]

We answer 98% of calls in under 20 seconds

 

[Loz]

We answer 98% of calls in under 20 seconds

anyone can pick up the phone in less than 20 seconds, but the moan was about responding to a question/query?

 

[Loz]

We answer 98% of calls in under 20 seconds

haha you don't actually accept emails

BTW missing word...
Our Vision and Values
We aim to do the right thing for our customers, look after our staff and apply a fair and balanced approach to everything we do. When we launched Pukka, our ^what? was to create a company built on the foundations of sound claims management by controlling the severity of claims and implementing robust fraud detection methods. Simultaneously, we want to offer a working environment that promotes treating our staff and customers fairly.

(brought to you be the forum proof reading service )

 

[Colinlp]

I contacted someone about 3 weeks ago regarding a poptop, both phone and email, no answer on the mobile so I left a message. Today I get a response

 

[PukkaT6]

anyone can pick up the phone in less than 20 seconds, but the moan was about responding to a question/query?

Stop being a meanie lol

If you check the website you will find that the error has now been rectified - I hope you are happy with resolution and thank you for notifying us. Hahahhaha

 

[Loz]

Stop being a meanie lol

If you check the website you will find that the error has now been rectified - I hope you are happy with resolution and thank you for notifying us. Hahahhaha

Yes, a speedy response