T6 infotainment issue - need to pull fuse but don’t have one in c10 location which I thought was the right one

[Bighairyjim]

Hello. I have a T6 infotainment issue - I need to pull the fuse but don’t have one in c10 location which I thought was the right one. Any ideas. 2016 t6.

 

[BuilderJay]

@Dav-Tec
Any ideas mate??

 

[Bighairyjim]

I have had to disconnect the battery as can’t find the fuse as the screen is stuck on‍

 

[Dav-Tec]

Should be fuse 10 13th one down from top to the left of the central column of fuses

 

[Dav-Tec]

Also press and hold the power button for 30 to 60 seconds should soft reset the headunit and force it to power cycle

 

[Bighairyjim]

Thanks guys: yes the 13th down is C10 which I don’t have. How strange. When I do the power down the screen auto reboots rather than stays off and returns to the stuck screen. Looks like the battery disconnect is my only option until I can find the fuse and get an ODB override on the unit to stop it being stuck. Thanks for trying

 

[Dav-Tec]

By stuck do you mean it's unresponsive or doesn't power down when you take the key out

 

[Bighairyjim]

Correct it doesn’t power down. When I do the head unit reset by pressing holding the power button down it comes back on rather than stays off. It comes back on to the screen per photo. I need to be able to press the back arrow button (top left) to by pass it but the screen is defective. For now I am just hoping to disable the unit and turn it off by finding the fuse so as not to drain the battery

 

[Bighairyjim]

 

[Bighairyjim]

I have removed fuse C10 which is 13 down on left bank (30amp) and unit is still on. Very odd. Perhaps there is another fuse also