Didn’t think I’d be posting on here over my experience on after sales since having my van converted by these guys but almost 2 years on and the amount of issues and remedial snagging that’s had to be resolved I would never expected in all honesty.
The post ownership and after sales support is probably the worst I’ve experienced in any purchase I’ve ever done, from constant chasing week after week via email phone and texts is alarming.
Most recently a small roof repair that they agreed to support in part funding a new one has no gone to radio silence and after many many requests of mine I feel that’s now been false promises of which I now need to find further, all this has come at a great cost of over 35k of my well earned saving.
These guys do not see that it’s our dreams to own such a thing and they don’t have any consideration of this other than earning cash.
I hope that my issues are isolated but over the course of my time I don’t think that this is, I love my van and wished the after-sales matched the look but such has not been possible.
I feel that I need to share this as any Willing new customers should have the option to hear feedback as I was looking and even travelled many a distance before going this way unfortunately this kind of feedback isn’t easy to find.
Originally picked up my van all nice and finished paid for full package and extra
On day of pick up no
No DRLs - was told didn’t realise
No EHU cable as per package
No chopping board
Marks on the fiamma awning
No cushions or side rollers
No bumper protector
Wardrobe catch didn’t work
Pop top rubber seal rusted in corner and started ripping
Wrong tint on rear window
White spots on pop top roof
All above was included in package and was told they would sort.
3 months sent by and many attempts to sort eventually DRLs in post with cushions
Called and asked on plan for DRLs expected me to fit myself - had to pay a company locally to do at a cost of £100 Statusone wouldn’t pay but expected me to pay twice.
Cushions wrong colour posted - black and internal cushioning hanging out, asked for the right colours to match my van Grey as same as interior gold they don’t do grey?
Website and social media posts clearly shown they do.
Rubber for pop top comes in post after another 2 months again sane as DRLs expect to fit myself
This is all within 3 months and as part of the original day snagging list.
6 months in two tear tyres replaced less than 4 k miles. No response when calling and asking why - £600 cost to me to fix.
Alloy paint flaking/ bubbling at 6 moths old
Further set since then and now on 3rd set lowered van which looks to not have been correctly aligned. Overall cost so far £1500
7 months in Found very small nic in fly mesh of pop top called to no avail snd after 3 months approx managed to start talking on possible support.
agreed to take to workshop and leave in winter to allow them time to inspect and plan and fix some other snagging lists.
Catch on cub board face of side board coming away lighting not working and few other snagging bits.
Left as agreed in workshop for 2 months again additional costs absorbed my myself but happy to work to be done and managed to at least make a plan through becoming a pain in the arse - even tho still under warranty
Pick up after winter fixes.
Correct cushions in place
EHU supplied
Chopping board
No other work completed, asked re roof to be answered we need the space now and we need time to plan -
Two months goes by nothing
Chasing again and again with my resolving to drive down and have it out with them.
Agreed to support costing at £600 as needed new roof and not covered under warranty.
Agreed and still trying to move forward on gentleman’s agreement- that was 4 months ago and counting, I have now radio silence again.
It pains me to put this on here but I feel you should be well informed before you make any life changing decisions with your hard earned cash.
My van now is fixed on all above but many from me sorting apart from my roof which am looking for a replacement at some point
Anyway rant over and I am considering next steps as it does not sit well with me and I have given so many opportunities for them to come good I can only put this down to pure greed and not being customer focused.
The post ownership and after sales support is probably the worst I’ve experienced in any purchase I’ve ever done, from constant chasing week after week via email phone and texts is alarming.
Most recently a small roof repair that they agreed to support in part funding a new one has no gone to radio silence and after many many requests of mine I feel that’s now been false promises of which I now need to find further, all this has come at a great cost of over 35k of my well earned saving.
These guys do not see that it’s our dreams to own such a thing and they don’t have any consideration of this other than earning cash.
I hope that my issues are isolated but over the course of my time I don’t think that this is, I love my van and wished the after-sales matched the look but such has not been possible.
I feel that I need to share this as any Willing new customers should have the option to hear feedback as I was looking and even travelled many a distance before going this way unfortunately this kind of feedback isn’t easy to find.
Originally picked up my van all nice and finished paid for full package and extra
On day of pick up no
No DRLs - was told didn’t realise
No EHU cable as per package
No chopping board
Marks on the fiamma awning
No cushions or side rollers
No bumper protector
Wardrobe catch didn’t work
Pop top rubber seal rusted in corner and started ripping
Wrong tint on rear window
White spots on pop top roof
All above was included in package and was told they would sort.
3 months sent by and many attempts to sort eventually DRLs in post with cushions
Called and asked on plan for DRLs expected me to fit myself - had to pay a company locally to do at a cost of £100 Statusone wouldn’t pay but expected me to pay twice.
Cushions wrong colour posted - black and internal cushioning hanging out, asked for the right colours to match my van Grey as same as interior gold they don’t do grey?
Website and social media posts clearly shown they do.
Rubber for pop top comes in post after another 2 months again sane as DRLs expect to fit myself
This is all within 3 months and as part of the original day snagging list.
6 months in two tear tyres replaced less than 4 k miles. No response when calling and asking why - £600 cost to me to fix.
Alloy paint flaking/ bubbling at 6 moths old
Further set since then and now on 3rd set lowered van which looks to not have been correctly aligned. Overall cost so far £1500
7 months in Found very small nic in fly mesh of pop top called to no avail snd after 3 months approx managed to start talking on possible support.
agreed to take to workshop and leave in winter to allow them time to inspect and plan and fix some other snagging lists.
Catch on cub board face of side board coming away lighting not working and few other snagging bits.
Left as agreed in workshop for 2 months again additional costs absorbed my myself but happy to work to be done and managed to at least make a plan through becoming a pain in the arse - even tho still under warranty
Pick up after winter fixes.
Correct cushions in place
EHU supplied
Chopping board
No other work completed, asked re roof to be answered we need the space now and we need time to plan -
Two months goes by nothing
Chasing again and again with my resolving to drive down and have it out with them.
Agreed to support costing at £600 as needed new roof and not covered under warranty.
Agreed and still trying to move forward on gentleman’s agreement- that was 4 months ago and counting, I have now radio silence again.
It pains me to put this on here but I feel you should be well informed before you make any life changing decisions with your hard earned cash.
My van now is fixed on all above but many from me sorting apart from my roof which am looking for a replacement at some point
Anyway rant over and I am considering next steps as it does not sit well with me and I have given so many opportunities for them to come good I can only put this down to pure greed and not being customer focused.
) . We’ve done work a number of stimes similar to this. Its sometimes easier for the company just to pay out the money than resolve bit problems.
