So I've had my van in for an MOT, Service and a stop start issue resolved. They put the fault down to a faulty BCM on the battery.
After this work was complete they informed me that the original battery clamp was a genuine VW part and have replaced it with a genuine one with captive nut and bolt. In the process they have removed the wire connected that was for my smart charger leaving me without electrics for my campervan set up in the back. I don't have a photo of before as didnt think they would need to touch this part of the battery for the works.
The wire was originally connected to the negative side of the battery.
I've attached photos to help to show what im trying to explain.


After this work was complete they informed me that the original battery clamp was a genuine VW part and have replaced it with a genuine one with captive nut and bolt. In the process they have removed the wire connected that was for my smart charger leaving me without electrics for my campervan set up in the back. I don't have a photo of before as didnt think they would need to touch this part of the battery for the works.
The wire was originally connected to the negative side of the battery.
I've attached photos to help to show what im trying to explain.



