Lusso Campers, Leeds
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I went ahead with a kitchen and rock nroll bed supply only to be honest the quality wasn't 100% ,the pattern of. The tartan upholstery didn't line up on seat and back rest and I had to take apart some off the kitchen units to realign and the back part of the units had to be scribbed in to side of the van .not sure what they would be like with a poptop , I used cheshire custom campers for my skyline poptop which was dropped off and collected next day which is need for bond to set fully.
You’ve got to be wary of someone who can fit a poptop at one weeks notice, most quality fitters are booked months ahead. Having said that, I suppose if they’re new, all quality businesses have to start somewhere.
Has anyone had a pop top fitted by Lusso yet and can give ideas on quality. They have a fast turnaround and the price seems very cheap. I’m tempted to go for them but don’t want it to be an expensive mistake, google reviews and Facebook reviews look good as does eBay feedback but it’s mostly for RNR beds
xrpbobscott
New Member
Yes mate brilliant company quality workmanship pip top brilliant
Here's mine
We travelled down from stirling and where chuffed to bits with it
Here's mine
We travelled down from stirling and where chuffed to bits with it
I used these 2 weeks ago for my new kitchen, biggest mistake ever!
Things I found wrong on fitting
1) The fitment of my units is a pisstake, really bad fit
2) the rear wardrobe unit looks off set, like the grain had been cut on cnc wonky
3) I had to buy a completely new fridge as mine didn't fit (luckily sold my fridge for same price as a different one)
4) The piece of wood which houses the control unit is 27mm too short
5) The piano hinge on fridge is very cheap and flimsy
The table runner is wonky
I emailed the team, no response. I then called and they told me I had fitted it wrong (too far forward) which i then shown them other pictures to show it scribed correctly to their notches.
Im now taking it further as I'm £1,495 out of pocket
Here's just one pic to show you
The bottom (which they said I fitted too far forward)
The top (same unit - which can't go any further without cutting)
Things I found wrong on fitting
1) The fitment of my units is a pisstake, really bad fit
2) the rear wardrobe unit looks off set, like the grain had been cut on cnc wonky
3) I had to buy a completely new fridge as mine didn't fit (luckily sold my fridge for same price as a different one)
4) The piece of wood which houses the control unit is 27mm too short
5) The piano hinge on fridge is very cheap and flimsy
The table runner is wonky
I emailed the team, no response. I then called and they told me I had fitted it wrong (too far forward) which i then shown them other pictures to show it scribed correctly to their notches.
Im now taking it further as I'm £1,495 out of pocket
Here's just one pic to show you
The bottom (which they said I fitted too far forward)
The top (same unit - which can't go any further without cutting)
That's shockingly bad. Looks like the wood butcher has been active.
I've just left a 1 star google review to wake them up. I had to pay £200 to a carpenter to try make it fit.
I will be uploading pics of the finished kitchen when it's complete, but for now I don't feel like it's worthy of a picture
@Thea, it's crazy to read your experience, especially this bit as it is exactly what happened with me. Asad rang me at 11pm, I kept ignoring the call cause I was working on an emergency call out at the time. When I spoke, I told him all the issues, he said he would refund me the £250 after I removed the negative review.
He seems like a very confident business man with all the talk, but secretly his company is failing him. When I arrived to pick up my kitchen, I honestly felt like I'd entered some ghetto back street business, but at this point I'd already paid for my item.
He seems like a very confident business man with all the talk, but secretly his company is failing him. When I arrived to pick up my kitchen, I honestly felt like I'd entered some ghetto back street business, but at this point I'd already paid for my item.
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I really wish I was a pro converter. All these faults people have with their 'proffesional installs' would never get past my QC.
Sounds infuriating and it really feels like most, if not all Yorkshire conversion company's are letting us down.
I still need to source a pop top install for 2026 and I reckon I'll be aiming anywhere but Yorkshire sadly
Sounds infuriating and it really feels like most, if not all Yorkshire conversion company's are letting us down.
I still need to source a pop top install for 2026 and I reckon I'll be aiming anywhere but Yorkshire sadly
@Thea, the problem is, as far as I understand it, you will have to give them the opportunity to fix the problem.
What you can't do is get the other company to fix it and then go back and ask for compensation or the costs to be refunded, if you've not allowed them the chance to rectify.
Personally, if I could swallow the cost, I would pay the other company, and just leave truthful reviews in the appropriate places, explaining that you didn't allow them an opportunity to rectify the issues as you had no faith that they would do so satisfactorily.
What you can't do is get the other company to fix it and then go back and ask for compensation or the costs to be refunded, if you've not allowed them the chance to rectify.
Personally, if I could swallow the cost, I would pay the other company, and just leave truthful reviews in the appropriate places, explaining that you didn't allow them an opportunity to rectify the issues as you had no faith that they would do so satisfactorily.
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Sorry to read about all these problems - as someone who has suffered st the hands of poor workmanship on a conversion (NOT the company in this thread) but I know how it feels.
I did return my van to the converter who did mine and they did resolve a couple of issues but not all. They had also wound the company up (but were trading under a slightly different name) and I was advised I had no legal comeback. In the end I did some of the work myself and paid another company to do the work I couldn’t do (ie replace the pop top).
Hope those who have suffered manage to get their issues resolved.
I did return my van to the converter who did mine and they did resolve a couple of issues but not all. They had also wound the company up (but were trading under a slightly different name) and I was advised I had no legal comeback. In the end I did some of the work myself and paid another company to do the work I couldn’t do (ie replace the pop top).
Hope those who have suffered manage to get their issues resolved.
I honestly don't know how @theahas kept their cool. If it was me, I'd have put my van through their shutter. I was fuming with my kitchen, and that wasn't as bad as their conversion
I feel like we need to assemble a forum militia for things like this... do NOT ram any shutters with your van though!
Norhings worth driving your van into roller shutters though. Awesome film tho
