Just wondering if there's anyone out there in the telecoms/broadband sector that could advise me what to do about an issue I've got.
Been with Plusnet for 18 months and never had a problem, but as they all do, once I got to the end of that contract they yanked the price up from £24 a month to £35, so as I usually do I switched. In this case I went with about the only provider I'd never tried before that was offering a decent price which was Vodafone. All went ok and I got an email from them about a week ago telling me my service would switch over to them on the 18th June.
Then on Fri 24th May I woke up to no internet. This didn't bother me that much at first as I live in a rural village and outages of half an hour or so are not that unusual, in fact a sparrow with a cough can interrupt our telephone lines. Got back from work that night and it was still out so I checked into the settings on the router and there was no DSL present. Rang Plusnet to be told that Vodafone had taken over my line that day. I was surprised by this and told them when it was supposed to be happening, but they were insistent. So I plugged my Vodafone router in and no connection so I rang them to be told that they didn't know what Plusnet were talking about, nothing would change til the 18/6 and I should ring them and tell them to put it right. To cut a long story slightly less long, I've spent almost 4 hrs in 3 calls to each centre and each one is absolutely adamant it's the other one's fault and won't do anything.
In the meantime I face having no broadband for almost 4 weeks, which is gonna kill me! Entertainment, CCTV, burglar alarm and loads of other things.
I am bending towards it being Vodafone at fault as when I plug their router in, the green broadband lights up and in the settings I can see it's sync'd at 19.8Mb/s down and 1.3 up, it says VDSL connected and even gives me my IP address, which a lookup shows belongs to Vodafone, whereas the Plusnet router shows everything blank. However when I tell Vodafone this, I just get the same denial script read back to me no matter how far it gets "escalated" and being told I don't understand how it works and that my line will go live on 18/6 as per contract.
I'm losing the will to live and can't face speaking to another call centre drone, but am I right in my assumption and is there anywhere I can go to who'll resolve this before I have some sort of breakdown?
Been with Plusnet for 18 months and never had a problem, but as they all do, once I got to the end of that contract they yanked the price up from £24 a month to £35, so as I usually do I switched. In this case I went with about the only provider I'd never tried before that was offering a decent price which was Vodafone. All went ok and I got an email from them about a week ago telling me my service would switch over to them on the 18th June.
Then on Fri 24th May I woke up to no internet. This didn't bother me that much at first as I live in a rural village and outages of half an hour or so are not that unusual, in fact a sparrow with a cough can interrupt our telephone lines. Got back from work that night and it was still out so I checked into the settings on the router and there was no DSL present. Rang Plusnet to be told that Vodafone had taken over my line that day. I was surprised by this and told them when it was supposed to be happening, but they were insistent. So I plugged my Vodafone router in and no connection so I rang them to be told that they didn't know what Plusnet were talking about, nothing would change til the 18/6 and I should ring them and tell them to put it right. To cut a long story slightly less long, I've spent almost 4 hrs in 3 calls to each centre and each one is absolutely adamant it's the other one's fault and won't do anything.
In the meantime I face having no broadband for almost 4 weeks, which is gonna kill me! Entertainment, CCTV, burglar alarm and loads of other things.
I am bending towards it being Vodafone at fault as when I plug their router in, the green broadband lights up and in the settings I can see it's sync'd at 19.8Mb/s down and 1.3 up, it says VDSL connected and even gives me my IP address, which a lookup shows belongs to Vodafone, whereas the Plusnet router shows everything blank. However when I tell Vodafone this, I just get the same denial script read back to me no matter how far it gets "escalated" and being told I don't understand how it works and that my line will go live on 18/6 as per contract.
I'm losing the will to live and can't face speaking to another call centre drone, but am I right in my assumption and is there anywhere I can go to who'll resolve this before I have some sort of breakdown?
