Goodwill from VW? RESOLVED!

[Ocean100]

When I bought my first Volvo about 35 years ago they had an almost guarenteed goodwill system (they called it something but memory fails me) of part or wholly paying for things out of warranty if it didn't meet servicable life. Partly I believe because the build standard was much better and thus failure rate much less. That has faded away over the years. I now have a fault on my XC60 central locking rear door and find it's a common fault (same parts used as other makes) It would never have happened on my old V70 25 years owned and had an o2 sensor fail after 8 years replaced it and that has been the only fault. To be fair XC60 is 10 years old only other fault egr done under warranty

 

[Pure grey 4 motion]

Update- Just got back from JCT600 Wakefield ( who've been brilliant ) and I now have a working powered tailgate. A replacement control module was fitted and VW customer services have paid 80/20 split. Their reasoning, " frequent use of VW Van centres" or in my words, a full VW service history. The fact that the fault had previously reported probably helped has well, has did my many calls to them, each time a different agent, each time ( though I had a case number ) I would have to give the full tale again, and each time the first response was no. After several attempts, I tracked down a senior agent who seemed to take a bit more interest it my case , and went away and came back with a positive result. VWCS are a typical offshore call centre, with all the problems of a noisy call centre, heavily accented operators and a knee jerk reaction to say no to everything, but my persistence finally won out.

A positive result, that has gone a small way to restore my faith in the brand, but this is my last Transporter.

Excellent, glad it got sorted but the effort needed to get there is just crazy isn’t it