Sill stone protection coat damaged - need help

[Taggiss]

Hi - sadly got my van back today delivered by garage fixing my rear PDCs and they have added a deep scratch into my sill stone chip coating.

I can get the wrap redone but can anyone help me on who or how I can repair the scratch on the stone protection coating which VW put on all vans ?

Trying to work out if this needs to go to a paint shop first to fix …

 

[Texxaco]

That looks like it was caused from being on a low loader where the ratchet straps holding the wheels in place have caught the bodywork. Was it on a low loader when they delivered it to you?

 

[Taggiss]

No he actually drove it back to me.

As soon as I pulled up on my drive I noticed it - After a lengthy call where the guy says he has no idea how it happened we both came to the conclusion that someone must have run a trolley jack or pallet truck into it.

Luckily my CCTV shows it perfect when it left and damaged on return.

Just have no idea who or where I should go to repair before getting the wrap replaced on that panel.

 

[drinfinity]

Why should you repair it? The garage that damaged it should sort it out.

 

[Paynewright]

There are all sorts of aftermarket stone chip paints eg Gravitex, Raptor. Raptor can be tinted with paint colour too.

A decent bodyshop should be able to fix that and repaint bodycolour.

 

[Taggiss]

Thanks guys - going to body shop to look in detail - initial quote higher than I thought so want to get it viewed.

Wrap team ready to go.

Reason why person who had it when this happened are not a body shop team and want it done right.

He tells me he’s going to pay but let’s see when the real bill comes in.

Just gutted