Hi all,
Well, we’re do I start? At the beginning I suppose.
Ok, back to October 3rd.
I,ve had my T6 LWB 4 motion, DSG from new (2017) 30,000 miles, one month out of warranty.
Over the moon with the van, never missed a beat, until now.
Whilst driving on a quiet B road (fortunately) the van seemed to jump out of gear, and lose drive power.
My immediate reaction was to try and get of the road, but alas, I couldn’t mange this.
Luckily, I’m a member of the AA, and they were with me within the hour, as the road was almost impassable.
After inspection, the patrol man informed me that he was unable to tow the van due to it being four wheel drive and automatic.
Two hours later, and the van was on a transporter, and as the local VW garage was closed, parked up in a secure place.
Monday morning, and I contacted Liverpool van center, as they originally supplied the van,only to be told that they couldn’t even look at it for three weeks due to the workload they had and due to my job I couldn’t be without my van for three weeks as my job requires me to use my van on a daily basis.
So, reluctantly, I contacted my local VW garage.
I say reluctantly, as had not heard any good reports about this particular dealership. However, I thought I would give them a go, as they could take a look that week.
I was a little shocked, as they told me I would have to get the van up to them, as they did not have access to a transporter..
Transporter arranged, and the van was delivered,
I informed the garage of the issue, and as it was due for a service, told them to carry out that at the same time.
Two- three days later, and I hadn’t heard from them, so a quick call, and they told me that everything was done, and all issues resolved.
I went up to collect the van, paid the bill (£500 +), and they said they’d bring the van round to me.
Service manager, then came in and said that I would have to wait a while, as it had broken down again.
Half an hour later, and the same service manager, told me that the problem was sorted, and a 5amp fuse had been replaced with a 7 amp, and this should resolve the issue, which I found slightly alarming, as I would never dream of putting a 13Amp fuse, in my toaster if it should be a 5 amp, as surely this would be a fire hazard?
Then the fun really begins.
I leave the garage, with what I was told was a fully repaired van, only to get 100 yards down a bus A road, and the same thing happened.
No gears, but this time I had the presence to keep it in neutral, enabling me to, with the help of a couple of guys, push it off the road.
Walked back up to the garage, handed the Keys in, a few choice words, and promptly booked a cab back to work.
During that journey, I thought I’d give the service department at Liverpool VW a quick ring, for advice and explained the situation.
The manager was basically aghast, at learning that a 5 amp fuse had been exchanged with a 7 amp, and suggested I report this to VWUK, as it’s a very serious and dangerous issue.
This I did , and a case was raised.
After many phone calls, and statements taken over the phone, and the VW garage in Stoke denying any knowledge of any issue, VWUK decided that no further action would be taken.
At this point, I decided to collect the van from Stoke, and again making my own arrangements for transportation, booked the van in at VW Liverpool.
A week goes by, and they cannot fault the van, so the van comes back to Stoke.
I run it for three days, without any fault, and then it jumps out of gear as before, in the middle of a busy main road.
Vey dangerous, and unnerving, as I’m sure you can imagine.
Back on a transporter, and back up to Liverpool ( all under my own expense, I might add).
10 days later, Billy, (the service manager at VW Liverpool) informed me that they have found the problem.
It appears to been, two wires that were worn, and blowing a fuse.
Van collected and now running perfectly. Fingers crossed.
I contacted VWUK and tried to explain everything that had happened, in the hope that they may contribute to the expenses that I had incurred ove the past five weeks, but as the the van was four weeks out of warranty, they basically weren’t interested whatsoever.
As it stands, and having added all my costs up, This now see’s me about £3,000.00out of pocket, and as you can imagine, not a very happy VW T6 owner.
Any comments or suggestions would be most welcome.
Well, we’re do I start? At the beginning I suppose.
Ok, back to October 3rd.
I,ve had my T6 LWB 4 motion, DSG from new (2017) 30,000 miles, one month out of warranty.
Over the moon with the van, never missed a beat, until now.
Whilst driving on a quiet B road (fortunately) the van seemed to jump out of gear, and lose drive power.
My immediate reaction was to try and get of the road, but alas, I couldn’t mange this.
Luckily, I’m a member of the AA, and they were with me within the hour, as the road was almost impassable.
After inspection, the patrol man informed me that he was unable to tow the van due to it being four wheel drive and automatic.
Two hours later, and the van was on a transporter, and as the local VW garage was closed, parked up in a secure place.
Monday morning, and I contacted Liverpool van center, as they originally supplied the van,only to be told that they couldn’t even look at it for three weeks due to the workload they had and due to my job I couldn’t be without my van for three weeks as my job requires me to use my van on a daily basis.
So, reluctantly, I contacted my local VW garage.
I say reluctantly, as had not heard any good reports about this particular dealership. However, I thought I would give them a go, as they could take a look that week.
I was a little shocked, as they told me I would have to get the van up to them, as they did not have access to a transporter..
Transporter arranged, and the van was delivered,
I informed the garage of the issue, and as it was due for a service, told them to carry out that at the same time.
Two- three days later, and I hadn’t heard from them, so a quick call, and they told me that everything was done, and all issues resolved.
I went up to collect the van, paid the bill (£500 +), and they said they’d bring the van round to me.
Service manager, then came in and said that I would have to wait a while, as it had broken down again.
Half an hour later, and the same service manager, told me that the problem was sorted, and a 5amp fuse had been replaced with a 7 amp, and this should resolve the issue, which I found slightly alarming, as I would never dream of putting a 13Amp fuse, in my toaster if it should be a 5 amp, as surely this would be a fire hazard?
Then the fun really begins.
I leave the garage, with what I was told was a fully repaired van, only to get 100 yards down a bus A road, and the same thing happened.
No gears, but this time I had the presence to keep it in neutral, enabling me to, with the help of a couple of guys, push it off the road.
Walked back up to the garage, handed the Keys in, a few choice words, and promptly booked a cab back to work.
During that journey, I thought I’d give the service department at Liverpool VW a quick ring, for advice and explained the situation.
The manager was basically aghast, at learning that a 5 amp fuse had been exchanged with a 7 amp, and suggested I report this to VWUK, as it’s a very serious and dangerous issue.
This I did , and a case was raised.
After many phone calls, and statements taken over the phone, and the VW garage in Stoke denying any knowledge of any issue, VWUK decided that no further action would be taken.
At this point, I decided to collect the van from Stoke, and again making my own arrangements for transportation, booked the van in at VW Liverpool.
A week goes by, and they cannot fault the van, so the van comes back to Stoke.
I run it for three days, without any fault, and then it jumps out of gear as before, in the middle of a busy main road.
Vey dangerous, and unnerving, as I’m sure you can imagine.
Back on a transporter, and back up to Liverpool ( all under my own expense, I might add).
10 days later, Billy, (the service manager at VW Liverpool) informed me that they have found the problem.
It appears to been, two wires that were worn, and blowing a fuse.
Van collected and now running perfectly. Fingers crossed.
I contacted VWUK and tried to explain everything that had happened, in the hope that they may contribute to the expenses that I had incurred ove the past five weeks, but as the the van was four weeks out of warranty, they basically weren’t interested whatsoever.
As it stands, and having added all my costs up, This now see’s me about £3,000.00out of pocket, and as you can imagine, not a very happy VW T6 owner.
Any comments or suggestions would be most welcome.
