Possibly collecting a T6.1 this week, advice needed!
- Thread starter coolhandluke
- Start date
coolhandluke
Member
Unfortunately outside the 30 days now (purchased end of Feb), but I did report the issues within the first 30 days, not sure if that makes a difference if things persist when the van is returned.
I had a very brief issue with my ACC during a spirited drive over Dartmoor due to a few potholes made the dash message come on but then a further more pot holes knocked it back into life and no issue since... is it possibly loose the unit or connection? They do seem to be sensitive
coolhandluke
Member
Hi folks,
I had the vehicle returned to me the back end of April.
It arrived back with me with one of the alloys curbed. I've since had to book in a repair which they have agreed to cover.
I had some issues with water ingress - sliding door and tailgate.
Both appear to have been fixed. Sliding door adjustment & roof bars replacement (as they were the cause of the water ingress getting into the tailgate).
However, I've now had another problem - the infotainment system has gone caput - black/white lines running down it, can't use the reversing camera. Apparently a common problem with the factory infotainment system.
The bigger issue though is the ACC/front assist sensor.
I was told by the garage that the sensor impairment problem (I mentioned in this thread before), was caused by the aftermarket grille being painted. I was told I could have it replaced but it would be factory colour and not painted. I reluctantly took that on the chin because I was fed up of being without the vehicle and couldn't put up without it any longer.
In the last couple weeks though, this has led to a couple of emergency stops through the front assist. Once off my drive, once off a pub carpark, both times with nothing in front of us to cause it - which led to someone nearly crashing into the back of me. It's now become a safety issue for me.
To compound matters, having spoken to the garage again and request a second look, and for them to replace the grille and get it painted to match the existing colour (sold as seen and all that), I'm now being told as its outside the first 30 days I will have to drop the van off (some 70 mile away), and leave it with them, whilst paying for the privilege of a loan vehicle, with no guarantee how long they will have it for!
Sadly, I'm at the point where the gloss and excitement of having what seemed to be the perfect van, has now turned into disappointment/anger and whatever else.
I reported the front assist issue in the first 30 days. I feel the response was sub optimal, and it should have been resolved. Is this enough to reject the vehicle under consumer rights?
I've also requested that if the vehicle must be returned to them for inspection/diagnosis before any work is approved, that it be done more local to me either by a VAG specialist (such as Supreme Automotive in Telford) or via another van centre.
Any advice you good folks have would be much appreciated.
I had the vehicle returned to me the back end of April.
It arrived back with me with one of the alloys curbed. I've since had to book in a repair which they have agreed to cover.
I had some issues with water ingress - sliding door and tailgate.
Both appear to have been fixed. Sliding door adjustment & roof bars replacement (as they were the cause of the water ingress getting into the tailgate).
However, I've now had another problem - the infotainment system has gone caput - black/white lines running down it, can't use the reversing camera. Apparently a common problem with the factory infotainment system.
The bigger issue though is the ACC/front assist sensor.
I was told by the garage that the sensor impairment problem (I mentioned in this thread before), was caused by the aftermarket grille being painted. I was told I could have it replaced but it would be factory colour and not painted. I reluctantly took that on the chin because I was fed up of being without the vehicle and couldn't put up without it any longer.
In the last couple weeks though, this has led to a couple of emergency stops through the front assist. Once off my drive, once off a pub carpark, both times with nothing in front of us to cause it - which led to someone nearly crashing into the back of me. It's now become a safety issue for me.
To compound matters, having spoken to the garage again and request a second look, and for them to replace the grille and get it painted to match the existing colour (sold as seen and all that), I'm now being told as its outside the first 30 days I will have to drop the van off (some 70 mile away), and leave it with them, whilst paying for the privilege of a loan vehicle, with no guarantee how long they will have it for!
Sadly, I'm at the point where the gloss and excitement of having what seemed to be the perfect van, has now turned into disappointment/anger and whatever else.
I reported the front assist issue in the first 30 days. I feel the response was sub optimal, and it should have been resolved. Is this enough to reject the vehicle under consumer rights?
I've also requested that if the vehicle must be returned to them for inspection/diagnosis before any work is approved, that it be done more local to me either by a VAG specialist (such as Supreme Automotive in Telford) or via another van centre.
Any advice you good folks have would be much appreciated.
coolhandluke
Member
How do I go about this though given the vehicle is on my drive?
I've asked the dealer to put in writing what they will/won't cover in terms of taking it locally somewhere, and the response is ridiculously ambiguous, like a childs written it.
Good morning,
As we discussed over the phone, I would like to initiate the return of the VOLKSWAGEN TRANSPORTER (XXXXXXXX) in accordance with the Consumer Rights Act 2015, due to multiple faults that have arisen since the purchase.
Below is a timeline outlining the issues encountered in recent weeks:
Worked for me.
As we discussed over the phone, I would like to initiate the return of the VOLKSWAGEN TRANSPORTER (XXXXXXXX) in accordance with the Consumer Rights Act 2015, due to multiple faults that have arisen since the purchase.
Below is a timeline outlining the issues encountered in recent weeks:
Worked for me.
When I pull off my drive nose first my van slams the brakes on. Have to turn it off manually before I do that now. Something that you might have to fo. Also a couple of years ago my ACC went off for a few months before I could get it to main dealer. They said mine had glitched (whatever that meant?)
They fixed it my resetting it and been fine ever since.
Maybe easy fix by those who know what they are doing???
They fixed it my resetting it and been fine ever since.
Maybe easy fix by those who know what they are doing???
coolhandluke
Member
I bought another one.
I had a few cars and bikes in my life - let's say a bit above average.
I had problems with Seat and with Porsche. Seat didn't get more money of me because they handled the issue really poor (up until court). Porsche made absolutely no fuss and I bought the next one.
Would you consider getting another car of the same dealer? Some are way more relaxed with returns if you take something else of the forecourt.
12 Million T6 have been sold. Of course they are a few faulty ones - but more people are not on a forum and drive their vans without issues.
I had a few cars and bikes in my life - let's say a bit above average.
I had problems with Seat and with Porsche. Seat didn't get more money of me because they handled the issue really poor (up until court). Porsche made absolutely no fuss and I bought the next one.
Would you consider getting another car of the same dealer? Some are way more relaxed with returns if you take something else of the forecourt.
12 Million T6 have been sold. Of course they are a few faulty ones - but more people are not on a forum and drive their vans without issues.
coolhandluke
Member
Surprise surprise, a strongly worded conversation and email in writing reminding them of my rights nudged them into action.
The van is now back with them (collected), and a hire vehicle provided free of charge.
Funnily enough it's also took them less than 3 hours after having it in to identify the ACC sensor needed recalibrating. I asked why they couldn't figure that out on the first visit when they had it for 4 weeks and was told their diagnostic tool didn't pick up on the fault. I feel like they're just clutching at this point and I'm not wholly convinced it'll be rectified when it's returned to me.
Infotainment system can be covered under warranty also - confirmed, but they don't know how long it'll be before they can get the part as the ordering system is showing no delivery date
As this is the case and I can't have the loan vehicle indefinitely they are planning on returning my van, and then I'll have to take it in myself once the part arrives.
All in all, this has been the most painful experience I've had with any vehicle!
The van is now back with them (collected), and a hire vehicle provided free of charge.
Funnily enough it's also took them less than 3 hours after having it in to identify the ACC sensor needed recalibrating. I asked why they couldn't figure that out on the first visit when they had it for 4 weeks and was told their diagnostic tool didn't pick up on the fault. I feel like they're just clutching at this point and I'm not wholly convinced it'll be rectified when it's returned to me.
Infotainment system can be covered under warranty also - confirmed, but they don't know how long it'll be before they can get the part as the ordering system is showing no delivery date
As this is the case and I can't have the loan vehicle indefinitely they are planning on returning my van, and then I'll have to take it in myself once the part arrives.All in all, this has been the most painful experience I've had with any vehicle!
I've seen other posts where replacement head units take 7 months (or so) ...Surprise surprise, a strongly worded conversation and email in writing reminding them of my rights nudged them into action.
The van is now back with them (collected), and a hire vehicle provided free of charge.
Funnily enough it's also took them less than 3 hours after having it in to identify the ACC sensor needed recalibrating. I asked why they couldn't figure that out on the first visit when they had it for 4 weeks and was told their diagnostic tool didn't pick up on the fault. I feel like they're just clutching at this point and I'm not wholly convinced it'll be rectified when it's returned to me.
Infotainment system can be covered under warranty also - confirmed, but they don't know how long it'll be before they can get the part as the ordering system is showing no delivery date
All in all, this has been the most painful experience I've had with any vehicle!
coolhandluke
Member
Wow, doesn't sound promising then. You reckon if I went to a different shop they could get it quicker or is it just a nationwide thing?
