Main dealership’s incentive

[willythepooh]

I’d like to inform members in the forum that all dealerships are on incentive, target driven schemes to get staff to sell :-
Windscreen wash (£15.99 to top up)
Brake pads
Discs
Windscreen wipers
Tyres
Oil
Filters
Brake fluid flush, to name just a few.

You’ve all been there and had it, now you know.

 

[willythepooh]

Hit six targets - £50 extra at the end of the month.

 

[Sasquatch]

Its been that way since the sixties at dealers of most marques, incentives of various types to up sell. Why the sudden interest today?

A lot of independents work the same way, time bonus for techs and incentives for front of house staff to up sell. Its not a big secret or owt.

 

[willythepooh]

They’ve tried to sting me for an oil leak which I don’t actually have. £703, that’s why.

 

[Sasquatch]

They’ve tried to sting me for an oil leak which I don’t actually have. £703, that’s why.

Ah, thats plain downright incompetence/fraud (delete to suit), little to do with their business model. I hope you went all Schwarzenegger at them.

 

[Bav]

Ah, thats plain downright incompetence/fraud (delete to suit), little to do with their business model. I hope you went all Schwarzenegger at them.

Just the opposite - he told them he wouldn't be back!

 

[T6ChrisO]

Just the opposite - he told them he wouldn't be back!

Brilliant

 

[Dave A]

I’d like to inform members in the forum that all dealerships are on incentive, target driven schemes to get staff to sell :-
Windscreen wash (£15.99 to top up)
Brake pads
Discs
Windscreen wipers
Tyres
Oil
Filters
Brake fluid flush, to name just a few.

You’ve all been there and had it, now you know.

Which is why I've fallen out with the Preston Skoda dealership it's all upselling. I'm told the sister outfit a Colne is much more customer focused and don't try upselling. I'll be giving them a chance in the next few weeks. The Preston VW Commercial Centre has never tried to upsell with me and has been very fair with their dealings.

Its been that way since the sixties at dealers of most marques, incentives of various types to up sell. Why the sudden interest today?

A lot of independents work the same way, time bonus for techs and incentives for front of house staff to up sell. Its not a big secret or owt.

 

[Voodoo_Pirate]

Exactly why I don’t, and won’t use main dealers. Find a good Indy specialist. We use the local VW/Audi specialist for the van and the BMW specialist for the family car. Never felt ripped off or felt like they were trying it on with claiming work needed to be done when it didn’t.

We had a Range Rover 4 years ago which needed to go to main dealer for suspension issues, everytime we took it in they didn’t have a clue what the issues were or how to resolve them, and customer service was pretty much non existent.

 

[Sasquatch]

Perhaps not with VW maybe, but just being a dealer doesnt automatically make them incompetent or thieving shysters.

My local Volvo dealer isnt cheap, but the service has never been less than first class. Throw in the years free AA membership Volvo give away with each service and the lifetime warranty on all the parts they fit (take notice Volkswagen!) and its works out good value in the long run.

Conversely, I've not been terribly impressed with the local independent marque specialist.

Dealers are no more automatically crap than every independent is automatically wonderful, as Dave has found above with his local VW Commercial branch.

Finding a good garage, regardless of the name over the door, is the difficult trick to pull off.

 

[Voodoo_Pirate]

Perhaps not with VW maybe, but just being a dealer doesnt automatically make them incompetent or thieving shysters.

My local Volvo dealer isnt cheap, but the service has never been less than first class. Throw in the years free AA membership Volvo give away with each service and the lifetime warranty on all the parts they fit (take notice Volkswagen!) and its works out good value in the long run.

Conversely, I've not been terribly impressed with the local independent marque specialist.

Dealers are no more automatically crap than every independent is automatically wonderful, as Dave has found above with his local VW Commercial branch.

Finding a good garage, regardless of the name over the door, is the difficult trick to pull off.

I can’t imagine Volvo get much opportunity to be waffle chatting b*ggers with their reported very good track record of well built, well maintained vehicles that have high reliability standards when compared to the other so called big brands.

 

[Sasquatch]

They went through a period under Ford ownership when the product was crammed full of Ford components, often with Ford power, and quality consequently took a serious dive.

Since then they've recovered somewhat but the last days of the real quality was the P2 generation that finally died out in the 00's.

Certainly my P80 series C70 T5 gives them plenty of excuse to relieve me of my money, it's not a cheap car to keep in top fettle, but theyre quite sensible and genteel about it. If they say something really needs doing then it really does.

 

[Voodoo_Pirate]

We drive them at work, the XC90’s. Not great for what we use them for but I can certainly see the appeal for a nice, big, comfy cruiser to keep the kids safe in.