Hi @Radorik ....Sounds like the dealer trying to fob you off...if it was reported prior to warranty expiring you might have a chance but lots of hassle...I’d still contact Vw customer service and try at the least to get a good will gesture...or big discount on next modelJust as update, the van went back to VW. They drained the oil, filled to spec and I then took it back 1000km later when they checked the remaining oil. Apparently it didn't use any.. Warranty now elapsed so looking at trading in, can't see how it can suddenly stop using it. They did say though that VW would have seen no problem with a litre per 1000 miles as they've had it before, so would have been very unlikely to have had any warranty claim passed. They didn't charge for the check which I thought was good though, and a free hire van.