T6.1 new order delays

Dammit

Member
It’s probably simply that the dealer is expecting good news for you imminently. You‘ve got to bear in mind that the dealers must be getting pretty frustrated too! Can you imagine your working day consisting of speaking to so many cheesed off customers every day?
I can understand that for sure- but telling me repeatedly that they’re going to call me, then not doing so does lead me to fear the worst. Saying something along the lines of “we don’t know, and won’t know until next week- can I call you then?” Would make me less suspicious that they have given “my” van to someone else in the queue.

It’s a shame you can’t check direct with VW by providing your order number.
 

BasfordBob

Member
I can understand that for sure- but telling me repeatedly that they’re going to call me, then not doing so does lead me to fear the worst. Saying something along the lines of “we don’t know, and won’t know until next week- can I call you then?” Would make me less suspicious that they have given “my” van to someone else in the queue.

It’s a shame you can’t check direct with VW by providing your order number.
You can try with your order number via the online chat, but they normally refer you back to your dealer.
 

BRABUS

Member
Well having read this thread I am thoroughly fed up.

We placed an order for a Transporter/Shuttle DSG LWB in February 2021. The only options we have on it are a electric sliding doors both sides, electric tailgate, tow bar and also sliding windows on both sides.

We originally were expecting it in July. Well that has obviously come and gone and no van. Next we were told it was week 38 build. That then flip-flopped between 38 and 43. Anyway last week (week 39) I was told the van is definitely in build. This week I was told it’s in build but in hold due to parts shortages.

VW simply haven’t got a clue or don’t want to tell people anything. The only problem is that this isn’t a like for like replacement van, it’s going to be adapted to get my wife’s large wheelchair in through the rear tailgate. He current car (SEAT) has a leaking sunroof that the dealer has fully replaced 3 times and we now just suffer with wet and mould in there as without it she can’t get around at all.

I just wish they would start telling customers the truth. A real date or just say they haven’t got a clue is all I am sure customers are really asking for.
 

rover220

Senior Member
VCDS User
T6 Guru
Well having read this thread I am thoroughly fed up.

We placed an order for a Transporter/Shuttle DSG LWB in February 2021. The only options we have on it are a electric sliding doors both sides, electric tailgate, tow bar and also sliding windows on both sides.

We originally were expecting it in July. Well that has obviously come and gone and no van. Next we were told it was week 38 build. That then flip-flopped between 38 and 43. Anyway last week (week 39) I was told the van is definitely in build. This week I was told it’s in build but in hold due to parts shortages.

VW simply haven’t got a clue or don’t want to tell people anything. The only problem is that this isn’t a like for like replacement van, it’s going to be adapted to get my wife’s large wheelchair in through the rear tailgate. He current car (SEAT) has a leaking sunroof that the dealer has fully replaced 3 times and we now just suffer with wet and mould in there as without it she can’t get around at all.

I just wish they would start telling customers the truth. A real date or just say they haven’t got a clue is all I am sure customers are really asking for.

from what my dealer told me it is electric doors that can really delay a build.
 

Scruffy

117,000ml and climbing
T6 Legend
Well thats good news.... I've ordered twin electric sliders and electric tailgate.....
Ditto, bugger.

Still, how come there are a tales on this forum, of Sportlines ordered in March and beyond, arriving? They're full of toys aren't they?
 

jamesabell1978

Member
VIP Member
T6 Pro
57 weeks since ordered, van been “in build” since 13th Sept but awaiting parts (semiconductors) and the VW chat system is down so no updates there and the VW Van Centre does not have any either, I honestly don’t think I have waited for anything else as long, maybe just learning to drive.
 

NorthernJoy

Member
VIP Member
57 weeks since ordered, van been “in build” since 13th Sept but awaiting parts (semiconductors) and the VW chat system is down so no updates there and the VW Van Centre does not have any either, I honestly don’t think I have waited for anything else as long, maybe just learning to drive.
I'm in exactly the same position now, build week was 2 weeks ago and no change in status.
 

Ricardo T

Senior Member
VIP Member
T6 Guru
Well having read this thread I am thoroughly fed up.

We placed an order for a Transporter/Shuttle DSG LWB in February 2021. The only options we have on it are a electric sliding doors both sides, electric tailgate, tow bar and also sliding windows on both sides.

We originally were expecting it in July. Well that has obviously come and gone and no van. Next we were told it was week 38 build. That then flip-flopped between 38 and 43. Anyway last week (week 39) I was told the van is definitely in build. This week I was told it’s in build but in hold due to parts shortages.

VW simply haven’t got a clue or don’t want to tell people anything. The only problem is that this isn’t a like for like replacement van, it’s going to be adapted to get my wife’s large wheelchair in through the rear tailgate. He current car (SEAT) has a leaking sunroof that the dealer has fully replaced 3 times and we now just suffer with wet and mould in there as without it she can’t get around at all.

I just wish they would start telling customers the truth. A real date or just say they haven’t got a clue is all I am sure customers are really asking for.
Completely agree with you @BRABUS. It is appaling how a company of this size that makes billions in profit year in year out can treat new and loyal customers with radio silence during a significant ,costly and important purchase. They have no idea of the range of emotions we are all going through since we made the decision to buy VW.
Would it really be a massive deal, to inform each and every person who has ordered, the reason we are not seeing our new vehicles when expected rather than vague hearsay or reading something that maybe secondhand or yesterday's news. We really have no idea what its like on the shop floor atm.
It is inconveniencing us all massively and they have no understanding of this so some kind of explanation from HQ would really go along way to rebuilding customer relations. I think we all know in the world we are living in today they may not be able to give us a definitive individual answer but anything would go some way.
There will probably come a time in the not too distant future when my 'need' for a new van will expire and ill make other arrangements, but others maybe in far worse situations than me and it is those I feel for more, although it appears that VW dont give a xxxx about any of us.
Not wanting to be pessimistic (I am normally an optimistic kind of guy) and with the way things are atm in the world, I have a slight feeling I may never see my van as it seems to be one thing after another!!
Rant over.
 

BasfordBob

Member
Completely agree with you @BRABUS. It is appaling how a company of this size that makes billions in profit year in year out can treat new and loyal customers with radio silence during a significant ,costly and important purchase. They have no idea of the range of emotions we are all going through since we made the decision to buy VW.
Would it really be a massive deal, to inform each and every person who has ordered, the reason we are not seeing our new vehicles when expected rather than vague hearsay or reading something that maybe secondhand or yesterday's news. We really have no idea what its like on the shop floor atm.
It is inconveniencing us all massively and they have no understanding of this so some kind of explanation from HQ would really go along way to rebuilding customer relations. I think we all know in the world we are living in today they may not be able to give us a definitive individual answer but anything would go some way.
There will probably come a time in the not too distant future when my 'need' for a new van will expire and ill make other arrangements, but others maybe in far worse situations than me and it is those I feel for more, although it appears that VW dont give a xxxx about any of us.
Not wanting to be pessimistic (I am normally an optimistic kind of guy) and with the way things are atm in the world, I have a slight feeling I may never see my van as it seems to be one thing after another!!
Rant over.
Rant over, but a good rant it was. VW customer service as you rightly point out has been shocking throughout. I think everyone waiting is going through the same rollercoaster of emotions, some through necessity, some, like me, because they finally took the plunge and ordered their life long dream van.. its not good enough regardless, and I hope VW take a long hard look at how they handled this in years to come and realise its not hard to have open and honest communication with their hopefully valued customers who keep them in business.
 

Scruffy

117,000ml and climbing
T6 Legend
Unfortunately, like most big powerful organisations , whether governments or business, they really don’t give a flying xxxx about the small man. I’d like to vote with my feet and walk away from VW and this country, but can currently do neither. But the time will come…….
 
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