I can understand that for sure- but telling me repeatedly that they’re going to call me, then not doing so does lead me to fear the worst. Saying something along the lines of “we don’t know, and won’t know until next week- can I call you then?” Would make me less suspicious that they have given “my” van to someone else in the queue.It’s probably simply that the dealer is expecting good news for you imminently. You‘ve got to bear in mind that the dealers must be getting pretty frustrated too! Can you imagine your working day consisting of speaking to so many cheesed off customers every day?
It’s a shame you can’t check direct with VW by providing your order number.