Ocado - Credit Due

[MrT]

so about 3 weeks ago I had an Ocado delivery van hit my wing mirror. Immediately I got out but the driver drove off. But I had a dash cam so got his reg.

I rang Ocado straight away about 21:00 and got a ref number and an email 2 days later. I got the following email

- Although our driver is unaware of the incident, we are sorry your vehicle has been damaged and will deal with your claim on a 'without prejudice basis'.

Please provide us with an estimate for the damage caused. On receipt of this I can then request a BACS payment made payable to yourself. If you could send your bank account number and sort code I can arrange for our finance department to process this which may take up to 15 working days to receive.


just checked my online banking app and they have paid.

I’m so impressed with these guys that they didn’t cause me a load of head ache with wanting video tape etc they just admitted it and paid.

Well done Ocado.

 

[Loz]

For one moment there, I thought they were going to offer you shopping vouchers to the value of...

 

[MrT]

For one moment there, I thought they were going to offer you shopping vouchers to the value of...

Yeh could you imagine I wouldn’t of been as happy as I am now

 

[Tourershine]

We use Ocado every week, and I often comment to my wife about the van getting close to my T6, so i'm glad that's positive outcome, and one i'd almost expect from a company like this anyway.

On a slightly different note, we are new to online food shopping, and only been doing it for about 6 months, we find it saves us a fortune doing it this way.
I was a sod for food shopping on a daily basis, and easily spending £30-£40 a day in Waitrose by the time i'd been tempted into all the deals at the end of the shelves. Yeah, Ocado has some lines i'm not a fan of, but we quickly learnt what's best to order on-line, and what's not.

 

[Loz]

Agree, have been doing Tesco since it started in our area and we save loads, plus I don't have to trapes around the store, that really does my head in and best of all we don't have to PARK IN THE CARPARK with all the stress that involves.

 

[Ghost]

Yes, great to hear a quick and positive outcome, well done Ocado.

Sadly you maybe hit by a non fault claim, next time you renew insurance!

 

[MrT]

We use Ocado every week, and I often comment to my wife about the van getting close to my T6, so i'm glad that's positive outcome, and one i'd almost expect from a company like this anyway.

On a slightly different note, we are new to online food shopping, and only been doing it for about 6 months, we find it saves us a fortune doing it this way.
I was a sod for food shopping on a daily basis, and easily spending £30-£40 a day in Waitrose by the time i'd been tempted into all the deals at the end of the shelves. Yeah, Ocado has some lines i'm not a fan of, but we quickly learnt what's best to order on-line, and what's not.

Tbh that’s what we should do is get it delivered as It would saves us a fortune.

What I was surprised as is when I rang they they greeted me with my name ! Even tho iv never shopped with them , but they knew because I shop at Waitrose / John Lewis.

 

[Tourershine]

PARK IN THE CARPARK with all the stress that involves.

No idea what you mean

 

[MrT]

Agree, have been doing Tesco since it started in our area and we save loads, plus I don't have to trapes around the store, that really does my head in and best of all we don't have to PARK IN THE CARPARK with all the stress that involves.

They should advertise that they would be saving you money by avoiding careless people dinging our vans

 

[MrT]

Yes, great to hear a quick and positive outcome, well done Ocado.

Sadly you maybe hit by a non fault claim, next time you renew insurance! View attachment 32059

That did cross my mind but I didn’t give them my reg plate so hoping it shouldn’t do nor my address but that is prop something they could get

 

[Tourershine]

Tbh that’s what we should do is get it delivered as It would saves us a fortune.

What I was surprised as is when I rang they they greeted me with my name ! Even tho iv never shopped with them , but they knew because I shop at Waitrose / John Lewis.

Hold on... so it wasn't even your delivery? Ah, it was just a general road accident?
Here's me thinking they hit it during your delivery.

 

[MrT]

Hold on... so it wasn't even your delivery? Ah, it was just a general road accident?
Here's me thinking they hit it during your delivery.

Nah not even my delivery. I have to park my van on the road in a permit area as I just finished parking up and bam he hit me glad I was in the van tbh