Why on earth would they void a warranty for servicing before the recommended time? The dealership said proof of oil type and oil filter receipt is enough
It looks like VW Australia Warrant T&C’s are different to the UK, UK seems to specify that a qualified workshop can carry out the maintenance with records required.
It does look like VW Australia have wriggle room to absolve any responsibility if a non authorised VW dealer carries out maintenance.
I’d bet my last £ that VW will use any excuse possible to avoid warranty claims, if it was carried out by a DIY / Owner without formal qualification that is handing them a get out ticket.
From VW Warranty Australia:
’The servicing or repair of your vehicle by third parties that are not authorised Volkswagen Dealers will not void your warranties, however, to the extent that any problem arises due to any third party servicing or repairs, VolkswagenGroup Australia reserves the right to request additional information about the work and servicing performed on your vehicle and we will not be liable for failures caused by third parties that are not authorised Volkswagen Dealers.’
Volkswagens first class technicians use the latest diagnostic equipment and genuine parts when servicing your vehicle. Book a service today!
www.volkswagen.com.au
From the equivalent UK VW document:
‘Your vehicle should be serviced in accordance with the manufacturer's recommendations. Any damage to or defect in the vehicle caused by poor or insufficient servicing will not be remedied under the vehicle's warranty. Please ensure that you maintain sufficient records to enable our Authorised Network to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the service schedule booklet in your vehicle is stamped by the business carrying out the servicework, or detailed invoices supplied with date, mileage, plus specified parts and fluids used.’
