I took delivery of my 67 reg DSG T6 in December 2017. I decided to add electric side door and tailgate with conversion to camper van in mind at a later date.
After 12 to 18 months the coolant level indicator came on so I topped it up without thinking too much about it. Following that I periodically topped it up every six months or so.
When the van went in for some warranty work including a seat element I mentioned that there seemed to be some coolant loss but there was no sign of where it was going.
They said they would put a pressure test on whilst they had it for the day.
On collecting the van they said they couldn’t find anything.
It gradually got more frequent and although the three year warranty had run out I booked it in for investigation. The vehicle at this point has only done 46000 miles.
Unfortunately before the due date arrived the vehicle started blowing out smoke from the exhaust and when I lifted the bonnet the engine had blown oil everywhere.
I sent it to VW on a truck so as not to damage it any further.
A diagnosis was done and the EGR was to blame. I was informed that it would be covered by ‘good will’ as it was a known problem. The following day I was told that it had been done but the mechanic had noticed the crank oil seals were leaking and it would be £500+ to replace them. I had no choice but to tell them to go ahead. After thinking about it overnight I spoke to the garage and expressed my concerns regarding the oil the engine had blown out and why it was pressurising. I was told it would be due to the EGR and the exhaust gasses. I asked if that could be the reason for the blown crank seals. They said yes and surprisingly the extra cost disappeared!
I was then told that it appears the turbo has gone and it would cost me just over £2000 plus VAT. I asked if it was related to the EGR problem but they said no.
I have since found a lot of information contradicting that and the EGR can be a main contributor to turbo failure.
After trying to resolve this matter prior to picking up the vehicle I was passed from person to person and two or three failed return calls I had no option but to go and pick up the vehicle and pay. I have since opened up a case with VW customer services who have spoken to the garage and they have told them there is no link between the Turbo and EGR. (No surprise there!) They have now closed the case.
I now have a van that I have totally lost confidence in and still have five months to pay it off.
I would be very interested to hear if anyone else has any similar experience of this issue. Incidentally I already have had one colleague who decided not to go with VW due to my experience!!
Finally sorry for the long content but thanks for reading.
After 12 to 18 months the coolant level indicator came on so I topped it up without thinking too much about it. Following that I periodically topped it up every six months or so.
When the van went in for some warranty work including a seat element I mentioned that there seemed to be some coolant loss but there was no sign of where it was going.
They said they would put a pressure test on whilst they had it for the day.
On collecting the van they said they couldn’t find anything.
It gradually got more frequent and although the three year warranty had run out I booked it in for investigation. The vehicle at this point has only done 46000 miles.
Unfortunately before the due date arrived the vehicle started blowing out smoke from the exhaust and when I lifted the bonnet the engine had blown oil everywhere.
I sent it to VW on a truck so as not to damage it any further.
A diagnosis was done and the EGR was to blame. I was informed that it would be covered by ‘good will’ as it was a known problem. The following day I was told that it had been done but the mechanic had noticed the crank oil seals were leaking and it would be £500+ to replace them. I had no choice but to tell them to go ahead. After thinking about it overnight I spoke to the garage and expressed my concerns regarding the oil the engine had blown out and why it was pressurising. I was told it would be due to the EGR and the exhaust gasses. I asked if that could be the reason for the blown crank seals. They said yes and surprisingly the extra cost disappeared!
I was then told that it appears the turbo has gone and it would cost me just over £2000 plus VAT. I asked if it was related to the EGR problem but they said no.
I have since found a lot of information contradicting that and the EGR can be a main contributor to turbo failure.
After trying to resolve this matter prior to picking up the vehicle I was passed from person to person and two or three failed return calls I had no option but to go and pick up the vehicle and pay. I have since opened up a case with VW customer services who have spoken to the garage and they have told them there is no link between the Turbo and EGR. (No surprise there!) They have now closed the case.
I now have a van that I have totally lost confidence in and still have five months to pay it off.
I would be very interested to hear if anyone else has any similar experience of this issue. Incidentally I already have had one colleague who decided not to go with VW due to my experience!!
Finally sorry for the long content but thanks for reading.
