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@Sidbattle I'd love to see the pictures too, might help me decide if I'm gonna carry on letting them keep treat me like a mug or not...
@Lifeforms Have you had any recent updates on your van in regards to completion?Yes. They got our initial colour choices wrong at the meeting. They’re also appalling at communication. Emails have gone unanswered for weeks. We don’t know if this is because of a poor administrator or just indicative of the business itself. We’re not demanding or awkward customers. The conversion is also 2 months late, despite them having it for 6 months now. We had no idea it would be this bad after reading reviews and putting our trust in them. Be warned.
No updates whatsoever. No communication.@Lifeforms Have you had any recent updates on your van in regards to completion?
I will inbox you...No updates whatsoever. No communication.
In my last email I even said “ we appreciate your staffing problems, but transparent communication really is key. It would be nice to receive little updated every fortnight by email.”
Nothing. That was 4/5 weeks ago now. I would never trust these clowns again. I don’t like/ trust the lack of professionalism of the female admin who I shall not name.
That's great news, we have also had improvements with the situation, Lisa has been communicating well with me, she sent us pictures of our van on Tuesday which has been started and invited us up yesterday to view our van in person, we called up and saw the work in person and she has said we are welcome to call up and see the van throughout the conversion process and has reassured that she will send updated photos every couple of weeks. She also explained that we will get a completion date once the kitchen units are going in as once that stage is completed it's easier to project a completion date, which is understandable. I'm feeling a lot more confident and happy with the situation now - For other customers I think the best way to communicate with the Bus Stop team is by just giving them a call and having a chat rather than emailing, I had a good chat with Lisa and she's been really understanding and accommodating.Have now been given a completion date of about a fortnights time. Will let you all know what happens…
We have tried calling the main number and it's turned off, also sent a message to the work mobile and it was read, but they have since changed the 'last seen' settings on WhatsApp and also turned the mobile off too. I messaged asking if they was still operating as a business and they read it and didn't reply, so all I can assume is that they aren't, surely if they was then they'd message back and reassure. If they are moving stuff out of the workshop all I can assume is that they are doing a 'moonlight flit' and I have absolutely no idea how we will all get our vans back? They are aware of this thread and they do read it. My partner feels very naive for believing what Gavin said to her on the phone last Thursday. We have absolutely no idea what to do, I am not sure if to contact the police or not for help with getting our van back.Hi,
Thanks a lot for your information. We were told by somone working locally to Busstop that they saw people moving some 'stuff' out of their shop yesterday afternoon. Not sure exactly what they were moving but there has been movement on site.
My friends will be visiting in the next few days to try and catch them to talk to them face to face to try and get the full story. I will update here with further news.
Thanks.
Or go down with the second set of keys so that you can access your van. Bring a stoplok and a pedal-lock to inhibit the van being moved.My considered adive would be to go down and see if the premises are open. If so, walk in to legally enquire about your vehicle. If you can grab the keys, do so. Get in the vehicle, lock the doors. Tell them you are taking back possesion and leave in the van. If they block you in, ring 999.
Thank you. I did not mean to come across as rude earlier, it is out of character for me, it has just been such a stressful and anxious situation and our worst fear has now been confirmed. It's our life savings and lifelong dream and it feels it's just been shattered.Given the above info i think there are going to be a number of people who currently have vehicles with them that are not going to be in a happy place so i will clean this thread up and delete some of the pointless comments and leave it to people that are first hand involved with this company.
You can use the forum to contact each other here in public or via PM in private if required and i hope everyone gets the outcome they are hoping for and gets their vans back sooner rather than later !